****ty hotel,****ty management!!!!!!!!!!!

I write this this with great disappointment in Houw Hoek Hotel.

On the 11/08/2020 I made a booking with your hotel for my daughter and her husband to make their first night as husband and wife a memorable night and that it was but not in a good way. At about 12:00am they were woken up by an unbearable smell of paint fumes.They couldn't sleep at all due to the fumes. It was so bad that they had to take medication because they started experience heavy headaches .

I called your offices yesterday and spoke to the Manager named Marcia who was completely unhelpful,she informed me that they did indeed paint the room and mentioned that they should have gone to reception to let them know about the fumes. She then mentioned that she would offer them a free lunch which I found to be unacceptable!? I was also promised that she would get back to me regarding my complaint which she not done after leaving my details!

Why did they place them in an freshly painted room?why was it their responsibility to inform them about the fumes? My booking was made well in advance.

What a horrible experience for newly weds! They couldn't wait to leave your hotel the next morning.

I feel that my money was completely and expect a full refund.