HH
Houw Hoek Hotel
Unclaimed Business
HH
Houw Hoek Hotel
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#9Ranked In Travel & Vacation
0 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRT
Rinaldo T
1 reviews | Active since Jan 2020
10 Dec 2025, 05:08
one of our worst Hotel stays in SA
We was so disappointed so that we wrote to the CEO, Robert Haarburger, but as you can see "Der Fisch stinkt vom Kopfe her" (means: the management is responsible for the work ethic), he did not respond to his customer. Ignore them, "we got enough customer". But the staff was still nice, they tried to make the best out of the situation.
Helpful (0)
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Rinaldo T
1 reviews | Active since Jan 2020
10 Dec 2025, 05:08
one of our worst Hotel stays in SA
We was so disappointed so that we wrote to the CEO, Robert Haarburger, but as you can see "Der Fisch stinkt vom Kopfe her" (means: the management is responsible for the work ethic), he did not respond to his customer. Ignore them, "we got enough customer". But the staff was still nice, they tried to make the best out of the situation.
0
Replies (0)BV
MK
Mallory K
1 reviews | Active since Jan 2020
21 Jul 2024, 17:36
Houw Hoek Huge Disappointment
Horrible experience!!! Food was not good at all. Everything was over fried and tasteless. My husband's pork chops were dry and off. My knife couldn't even cut through my burger Patti. How can you serve such food. Same applies to the breakfast!!! Service was delayed from the Friday until we left the Sunday morning. Our bathroom was so small for the price we paid we expected atleast a bath tub. Our water was always cold and had to request a plumber which took forever to come and assist. This happened every day and they did not explain the reason for the water issues Waste of money as we had to drive to caledon casino to get some food. I was really looking for to our stay but it was rather very disappointing 😕
Helpful (0)
|Replies (0)MK
Mallory K
1 reviews | Active since Jan 2020
21 Jul 2024, 17:36
Houw Hoek Huge Disappointment
Horrible experience!!! Food was not good at all. Everything was over fried and tasteless. My husband's pork chops were dry and off. My knife couldn't even cut through my burger Patti. How can you serve such food. Same applies to the breakfast!!! Service was delayed from the Friday until we left the Sunday morning. Our bathroom was so small for the price we paid we expected atleast a bath tub. Our water was always cold and had to request a plumber which took forever to come and assist. This happened every day and they did not explain the reason for the water issues Waste of money as we had to drive to caledon casino to get some food. I was really looking for to our stay but it was rather very disappointing 😕
0
Replies (0)AL
Amanda L
1 reviews | Active since Jan 2020
4 Nov 2023, 09:40
Poor hospitality at Houw Hoek Hotel
My colleagues and I have been going to the Arniston Hotel for a writing break for years. The staff always give us a warm welcome and go out of their way to make us feel welcome. So we decided to try their sister hotel, Houw Hoek Hotel. It is beautifully located and we were impressed by the facilities. We actually considered having our next planning session in the beautiful conference venue. My colleague pertinently mentioned that we were coming to work here when she booked, and she was assured that it would be no problem. Yesterday we sat and worked in the empty dining hall, later had lunch there and continued to work, planning to stay at our table until dinner. At 15:20 we were asked by the restaurant manager, Jennifer, to leave "because they have to start getting ready for dinner". So we sat outside, and could see through the glass doors that there was no activity near the table where we sat; in fact nothing happened at all. However, there was a group that had lunch, and they were allowed to sit at their table, talking. This morning I was once again asked to leave. We are now on the veranda and looking at an empty dining room (where there are indeed two people sitting and working). I am bitterly disappointed in this inhospitality.
Helpful (0)
|Replies (0)AL
Amanda L
1 reviews | Active since Jan 2020
4 Nov 2023, 09:40
Poor hospitality at Houw Hoek Hotel
My colleagues and I have been going to the Arniston Hotel for a writing break for years. The staff always give us a warm welcome and go out of their way to make us feel welcome. So we decided to try their sister hotel, Houw Hoek Hotel. It is beautifully located and we were impressed by the facilities. We actually considered having our next planning session in the beautiful conference venue. My colleague pertinently mentioned that we were coming to work here when she booked, and she was assured that it would be no problem. Yesterday we sat and worked in the empty dining hall, later had lunch there and continued to work, planning to stay at our table until dinner. At 15:20 we were asked by the restaurant manager, Jennifer, to leave "because they have to start getting ready for dinner". So we sat outside, and could see through the glass doors that there was no activity near the table where we sat; in fact nothing happened at all. However, there was a group that had lunch, and they were allowed to sit at their table, talking. This morning I was once again asked to leave. We are now on the veranda and looking at an empty dining room (where there are indeed two people sitting and working). I am bitterly disappointed in this inhospitality.
0
Replies (0)CF
Charmain F
1 reviews | Active since Jan 2020
14 May 2023, 15:17
Guests packed in like sardines
Mother's day special treat became very distasteful when we were cramped in the restaurant like sardines. There were no space to move and whenever someone got up from the table to get food, the whole table had to stand up to let the person pass. That was just putting a damper on the whole outing. Cannot believe that the restaurant did not care about the comfort of their paying guests. Very disappointed in Houw hoek.
Helpful (0)
|Replies (0)CF
Charmain F
1 reviews | Active since Jan 2020
14 May 2023, 15:17
Guests packed in like sardines
Mother's day special treat became very distasteful when we were cramped in the restaurant like sardines. There were no space to move and whenever someone got up from the table to get food, the whole table had to stand up to let the person pass. That was just putting a damper on the whole outing. Cannot believe that the restaurant did not care about the comfort of their paying guests. Very disappointed in Houw hoek.
0
Replies (0)FJ
Fareda Jakoet-Bassier
1 reviews | Active since Jan 2020
11 Dec 2021, 14:07
Rather go camping
The worst hotel experience ever! The room telephone didn’t work. There was no hot water from the bathroom taps. Although we were a family of 6 checking in, we were supplied 2 bath towels and had to argue and beg with housekeeping to get 4more towels for the kids. The reception were clueless when it comes to sorting out issues. All in all, a terrible experience. Rather go camping then endure this place
Helpful (0)
|Replies (0)FJ
Fareda Jakoet-Bassier
1 reviews | Active since Jan 2020
11 Dec 2021, 14:07
Rather go camping
The worst hotel experience ever! The room telephone didn’t work. There was no hot water from the bathroom taps. Although we were a family of 6 checking in, we were supplied 2 bath towels and had to argue and beg with housekeeping to get 4more towels for the kids. The reception were clueless when it comes to sorting out issues. All in all, a terrible experience. Rather go camping then endure this place
0
Replies (0)RS
Robert S
1 reviews | Active since Jan 2020
4 Oct 2021, 09:26
FORWARD THINKING CUSTOMER SERVICE
This review is being written before I have even visited the Houw Hoek Hotel. In mid September I mailed the hotel and asked them whether they had any specials on for October, and I was told no, they did not, so I booked two nights in October at the regular price. Last week I received a promotional mail from the hotel advertising three nights for the price of two at a cheaper rate than what I paid. I took this up with the hotel, and they advised that the decision to offer this promotion in October was made AFTER my initial enquiry. However, I received a credit for difference between what I paid and what the promotional price is, although I was unable to take the additional night as I had already booked three nights at Avalon Springs immediately following our stay at Houw Hoek. So credit to the hotel: they could have told me that the promotion was not valid when I booked, but they didn't and I appreciate receiving the credit. Good customer service.
Helpful (0)
|Replies (0)RS
Robert S
1 reviews | Active since Jan 2020
4 Oct 2021, 09:26
FORWARD THINKING CUSTOMER SERVICE
This review is being written before I have even visited the Houw Hoek Hotel. In mid September I mailed the hotel and asked them whether they had any specials on for October, and I was told no, they did not, so I booked two nights in October at the regular price. Last week I received a promotional mail from the hotel advertising three nights for the price of two at a cheaper rate than what I paid. I took this up with the hotel, and they advised that the decision to offer this promotion in October was made AFTER my initial enquiry. However, I received a credit for difference between what I paid and what the promotional price is, although I was unable to take the additional night as I had already booked three nights at Avalon Springs immediately following our stay at Houw Hoek. So credit to the hotel: they could have told me that the promotion was not valid when I booked, but they didn't and I appreciate receiving the credit. Good customer service.
0
Replies (0)LM
Lyndy M
1 reviews | Active since Jan 2020
26 Apr 2021, 15:32
DO NOT BOOK ACCOMMODATION AND SUPPORT HOUWHOEK HOTEL! THEY ARE FRAUDULANT AND MISLEADING TO POTENTIAL GUESTS!
DO NOT BOOK ACCOMMODATION AND SUPPORT HOUWHOEK HOTEL! THEY ARE FRAUDULANT AND MISLEADING TO POTENTIAL GUESTS! I was so excited to have my babymoon at Houwhoek hotel, after enquiring they did not hesitate to provide me with their invoice and to make a deposit which I did well in advanced. A curve ball hit due to hospital appointment that has been scheduled for the same time as my getaway and I needed to cancel my reservation and request my full refund but after that everything just went downhill. The service I'm currently experiencing is disgusting, disrespectful and unprofessional to say the least. My refund request was made more than 30 days in advanced and yet they refuse to give my hard earned money back! If you read their cancellation policy it is misleading, manipulate and unclear. I have followed up countless times to have management contact me but no call backs just stroppy vague emails! which is disappointing and rude, as I need my funds to support my medical bills. They want to charge high service fees as well as a 50% cut on the deposit! what do they even do with all that funds?? their cancellation policy does not give clear timelines. This is Fraud and they have no right to steal that amount of money especially after giving them valid reasons out of potential guests control. I'm still awaiting for management to call me after 3 weeks of awaiting my refund. Their service is putrid! due to how they are treating the matter and handling the request shows their true colours and the type of management who works their are inconsiderate and rude and due to this i will never support them or book in future. I'm requesting something to be done about this matter and to be heard and have such type of misleading cancellation policies band, as it is illegal in all aspects when compared to other accommodations places, Houwhoek hotel's are the worst!
Helpful (0)
|Replies (0)LM
Lyndy M
1 reviews | Active since Jan 2020
26 Apr 2021, 15:32
DO NOT BOOK ACCOMMODATION AND SUPPORT HOUWHOEK HOTEL! THEY ARE FRAUDULANT AND MISLEADING TO POTENTIAL GUESTS!
DO NOT BOOK ACCOMMODATION AND SUPPORT HOUWHOEK HOTEL! THEY ARE FRAUDULANT AND MISLEADING TO POTENTIAL GUESTS! I was so excited to have my babymoon at Houwhoek hotel, after enquiring they did not hesitate to provide me with their invoice and to make a deposit which I did well in advanced. A curve ball hit due to hospital appointment that has been scheduled for the same time as my getaway and I needed to cancel my reservation and request my full refund but after that everything just went downhill. The service I'm currently experiencing is disgusting, disrespectful and unprofessional to say the least. My refund request was made more than 30 days in advanced and yet they refuse to give my hard earned money back! If you read their cancellation policy it is misleading, manipulate and unclear. I have followed up countless times to have management contact me but no call backs just stroppy vague emails! which is disappointing and rude, as I need my funds to support my medical bills. They want to charge high service fees as well as a 50% cut on the deposit! what do they even do with all that funds?? their cancellation policy does not give clear timelines. This is Fraud and they have no right to steal that amount of money especially after giving them valid reasons out of potential guests control. I'm still awaiting for management to call me after 3 weeks of awaiting my refund. Their service is putrid! due to how they are treating the matter and handling the request shows their true colours and the type of management who works their are inconsiderate and rude and due to this i will never support them or book in future. I'm requesting something to be done about this matter and to be heard and have such type of misleading cancellation policies band, as it is illegal in all aspects when compared to other accommodations places, Houwhoek hotel's are the worst!
0
Replies (0)