RS
Robert S
Active since Jun 2021
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
GREAT SERVICE - ENGEN RETREAT
I recently put petrol in at the Engen garage in Retreat, and what a pleasure it was. I was attended to immediately, I was greeted by a friendly pump attendant, another attendant washed my windows while the petrol was being pumped, and my payment was processed swiftly. During the two or three minutes that I was there, I had a nice conversation with the guy putting petrol in my car. Service rating 5/5 Compare this to my closest garage, the BP petrol station in Capricorn, where, a couple of minutes after I have stopped my car, a pump attendant ambles over and raises his eyebrows as a question to my needs. Then whilst the attendant is putting petrol in my car, he's having a conversation with his pump attendant mate on the other side of the petrol court. All the while other pump attendants are having a conversation with their mates who are also outside normal talking proximity. It's an assault on my ears. The payment process is similarly painful: when you present your Smart Shopper card, the attendant has to amble over to the payment counter to swipe the card. It usually takes about seven or eight minutes to put R100 petrol into my car. Rating 1/5 The staff of BP Capricorn should spend an hour at Engen Retreat to see how a customer should really be treated.
53 replies
28 months ago
PICK N PAY CAPRICORN SQUARE: NOT A NICE SHOP
We have recently moved to the Muizenberg area and PnP Capricorn Square is the closest of the major supermarkets to us, so I visited the store this afternoon to do my weekly shopping. What an unpleasant experience it was. Firstly, none of the two Kiosk machines were working, which meant that I wasn't able to load my double points on my card. After giving up, I contacted a manager who called someone, who phoned Head Office, before telling me that HO were not able to load my double points. This lady took me to the same machines that I had spent ten minutes using at the beginning, and encountered the same problem that I had encountered, ie the machines were not doing what they were supposed to do. She eventually got the machine to work, and I loaded my double points. Then there was the actual shopping experience: the shop is relatively dark in places, there were empty shelves, price items were not displayed for items I wanted to buy, the full cream milk section was very poorly stocked, and I just couldn't wait to get out. I might pop in now and then for the odd item, as the shop is literally a three minute drive from our new house, but I will definitely not be doing any weekly shopping there again.
56 replies
29 months ago
Efficient, friendly,...
Efficient, friendly, organised and extremely helpful, made the usually horrible process of finding a new ISP an absolute pleasure.
129 replies
36 months ago
5 STAR SERVICE AT POSTNET PLUMSTEAD
I received five star service from Hamish and his colleague, whose name I unfortunately don't know, at Postnet Plumsted branch this afternoon. I wanted to post something that I had sold on FB Market, and it turned out that the person I was posting the parcel to did not research the pricing list properly, and he paid me less than the postage required by PostNet. However, Hamish and his colleague suggested making the parcel smaller, and they cut down the box that my item was in, and repackaged it, bringing the postal cost in line with the amount that my client had paid me. I have always had good and friendly service at Postnet Plumsted, but these guys took excellent service to a new level. So impressed with them, a credit to the company. Thank you Hamish and colleague.
0 replies
46 months ago
WAFIEK NOBLE: FANTASTIC SERVICE AT MAKRO OTTERY
My wife and I purchased a chest freezer from Makro Ottery this morning and the service we received from the salesman, Wafiek Noble was superb. We selected a Hisense freezer on the floor, but Wafiek told us that it was the last one that they had, and although we could take that one if we wanted, he could show us a bigger one for just a little more money. Wafiek unboxed the bigger one and it was even better than the one we had originally selected, and we decided that we would take it. Wafiek ensured that the delivery form was completed, and then he took us to the counter to pay. However, before we paid, he asked whether we were over 60, and if we were, we were entitled to a Makro pensioners card, which occasionally offered discounts. The process to get the card took about three minutes, and with my new card, we received over R200 off our purchase. Wafiek's attitude was fantastic, the perfect salesperson, and his attention to the matter at hand never wavered. Great service by this man, Makro must be proud to have him.
134 replies
49 months ago
PAXI: REASONS NOT TO USE PEP PLUMSTEAD
If there had been an option to choose a negative rating, I would have chosen it. As soon as I heard the lady at the counter next to me say "This is the last time I use PAXI" I should have known that my experience would not be a good one. Absolutely shocking service from Pep in the Checkers Centre, Plumstead. I arrived at the shop during loadshedding, but the power came back on while I was still in the queue, so there is no excuse for what happened when I reached the counter. I shall not name the person who "helped" me, but I will say that his English was extremely poor, his communications skills non-existent, and his speed was sloth-like. It seemed like I was supposed to read his mind as to what was happening on his side of the counter, as he offered no reasons for the inordinate amount of time that the simple process of sending a parcel via PAXI to Rembrandt Mall in Paarl was taking. When I first got to the counter, I was asked to write down the details of the person who I was sending the parcel to and the branch it was being sent to. Then I was asked what size bag I wanted. I seriously thought this was a joke, as the parcel I was sending was on the counter between us. I told him that I had no idea of the dimensions of the bags that were available, but I told him that obviously I wanted a bag big enough to hold my parcel. Then I used my card to pay, and my pin accepted, but after a couple of minutes, after just standing around waiting, I asked what the problem was. He mumbled a few words, most of which I didn’t get, but I did catch “it’s just processing quickly”. “But it’s not processing quickly at all, is it?” I said. Then I had to go through the whole process of paying again before my receipt was printed out. I was then asked for the details of who and where the parcel was being sent to, and I had to refer him to the information that he had asked me to write out right at the beginning. I suppose he had an excuse for forgetting, because it was so long ago. Then the computer wasn’t working, so the guy had to use a handheld device, and my granny could have captured the information I gave him faster than he did. He opened up the bag, put the parcel in and then asked me to pull the strip off the sticky end of the bag before he sealed it. I did it, but, confused, I asked him why he couldn’t have pulled the strip off himself. He didn’t answer and I had to ask the question twice more before he said that it was so that he could see that he didn’t remove anything from the parcel. Really? After I had removed the strip, he sealed the parcel, so this point was completely lost on me. This is my first experience sending something via PAXI, but I feel that for an additional R30 it is much better to send any future parcels via PostNet. The time it takes them to process and pack a parcel is ten times faster and the agents are so much more efficient and friendly. If I do use PAXI again, it will definitely not be at Pep Plumstead.
0 replies
49 months ago
HONESTY AND INTEGRITY AT TURNKEY
I have used Turnkey on many occasions and have always been happy with the service and advice that they have provided. However, the service provided last Saturday morning prompted me to write this review. We have two remotes for our swing gate and both suddenly stopped operating. I tried new batteries but with no joy. I took the broken remotes to Turnkey and asked them whether they had new ones in stock. The young chap behind the counter took the remotes into the back office, and a few minutes later he came back and showed me that the lights were now working on both remotes. I asked him what he had done and he said he had just bent the little pieces that connected the battery back in place. I asked him what I owed him for his time, and he said not to bother. He could quite easily have just told me that the remotes were broken, and I would have believed him, and bought two new remotes. But his honesty restored my belief that there are still good people about, and I would definitely recommend the services of Turnkey to anyone.
0 replies
52 months ago
FIVE STARS FOR ATTITUDE AND INTEGRITY
Five stars for attitude, as no actual work was done. The indicator on my wife's car was not working, and so we took it to Southfield Auto Electrical. on a Saturday morning. The man had a look under the bonnet, removed something, wiped it down, put it back and said TRY NOW. And the indicator worked, and is still working a month later. The guy could have told me anything was wrong and put new parts in and charged me for labour, and I would not have been any the wiser, but there was no charge, and he just sent us on our way with a smile. Next time I have any auto-electrical problems, I know where I will be going, and I will certainly recommend them to friends.
0 replies
55 months ago
FORWARD THINKING CUSTOMER SERVICE
This review is being written before I have even visited the Houw Hoek Hotel. In mid September I mailed the hotel and asked them whether they had any specials on for October, and I was told no, they did not, so I booked two nights in October at the regular price. Last week I received a promotional mail from the hotel advertising three nights for the price of two at a cheaper rate than what I paid. I took this up with the hotel, and they advised that the decision to offer this promotion in October was made AFTER my initial enquiry. However, I received a credit for difference between what I paid and what the promotional price is, although I was unable to take the additional night as I had already booked three nights at Avalon Springs immediately following our stay at Houw Hoek. So credit to the hotel: they could have told me that the promotion was not valid when I booked, but they didn't and I appreciate receiving the credit. Good customer service.
0 replies
57 months ago
PAYFAST - SIMPLE TO USE, VERY EFFICIENT
Due to a messup by Standard Bank (my complaint on hellopeter of a month and a half ago - still not sorted out) my internet was suspended, and I had to change my debit order details using PayFast. The process was so simple and quick, and efficiently done. It literally took me a minute.
0 replies
Review Distribution
5 Star
8 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (33.333333333333336%)