Debt review

I went to African Bank around June this year to apply for a loan, they rejected me and said I'm under debt review. I explained to them that I wasn't I've been cleared since I was placed there fraudulently from the 1st place, I gave them proof and the guy said he would call me as he had to email to their head office. He never got back to me, funny part is nedbank gave me a credit card and westbank gave me car finance. I went back to African as I really wanted to make sure I clear my name everywhere and was told the samething. Last week I received a call from them wanting to consolidate my loans, I told the lady I wanted nothing to do with them coz they failed to help me when I needed help. The lady was very nice and she asked me politely and agreed that she checks, she did and also cameback with the debt review story again, she said I should contact Trans union and ask them to update my details which I did and they said I'm not under debt review my credit score is 645 they sent a detailed report, I than called NCR and they also confirmed that I'm not under debt review, this is frustrating really and African Bank needs to sort this out urgently. I went back to the Kroonstad branch again today and found that same useless guy and he said he doesn't remember my case yet I spoke to him before and he said he would call me back, even now I asked him for a head office tel and email, when I got home I checked and he only wrote the tel no. He just can't get anything right, ****** useless and incompetent.