Caution Advised: No Sneakers, No Refund!

I am sharing my experience with Savvy Selections to inform other customers. I purchased sneakers from this store, but unfortunately the size did not fit. I contacted them to request an exchange, and at the time the communication seemed satisfactory. I was provided with their return policy, which I followed exactly. The shoes were returned via PostNet and delivered back to the store on 21 October.

After the return, I did not receive confirmation that the shoes had been received. I followed up several times and shared all relevant tracking information and documentation. I was repeatedly advised that the replacement shoes would be sent, and I was given expected delivery dates. Unfortunately, these dates were postponed multiple times. As of 20th January 2026, I have not received the replacement shoes, nor have I received a refund. The shoes were intended as a birthday gift for my sister, which was disappointing as I had to make alternative arrangements. This experience has been stressful and frustrating, especially given the length of time it has taken without a clear resolution. I believe better communication and quicker follow-up would have made a significant difference.

I encourage potential customers to be extremely cautious and to fully understand the return and exchange process before making a purchase. I hope this matter will still be resolved, but based on my experience i highly doubt it. Please learn from my disappointing experience.