email and web hosting not working.

Bought a domain on 18/11/2023 and paid for web hosting on 15/12/2023 and created an email address for my new business. till today i have not used the email address because i can't sent or receive emails. They have a ticket system where you send your complains or questions. i wrote 3 tickets and they responded to 1 and told me i must be patient. I have asked them to refund me and cancel everything because i cannot use the email no response. At least if the can tell me if i have done something wrong from my side id be relived, to keep quiet but i paid for their service is unacceptable.