S
Smartweb
Unclaimed Business
S
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePR
EV
Eugene V
1 reviews | Active since Jan 2020
10 Apr 2024, 07:55
Absolutely no smart web
Smart Web. I tried to transfer some of my domains over to this company, and then my last transfer took almost a month, and never got transferred. Almost lost my domain. Please do not use these guys. They have now moved over to Absolute Hosting. Also no real communication, so I end up not transferring my domain...
Helpful (0)
|Replies (0)EV
Eugene V
1 reviews | Active since Jan 2020
10 Apr 2024, 07:55
Absolutely no smart web
Smart Web. I tried to transfer some of my domains over to this company, and then my last transfer took almost a month, and never got transferred. Almost lost my domain. Please do not use these guys. They have now moved over to Absolute Hosting. Also no real communication, so I end up not transferring my domain...
0
Replies (0)LC
Lester C
1 reviews | Active since Jan 2020
5 Mar 2024, 11:46
Bad service
They keep sending me invoices for a service i did not use. And when you log a request they never get back to you. I have been waiting 2 years for a response from them, and just keep sending more invoices.
Helpful (0)
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Vernon M
1 reviews | Active since Jan 2020
29 Feb 2024, 10:58
Poor Service Delivery
Very disappointed with this company. They take your money and never offer you any service. Open tickets are never attended to, emails not working for days. I have moved away from this headache.
Helpful (0)
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Elton L
1 reviews | Active since Jan 2020
22 Jan 2024, 06:47
BAD/Non-Existent service
Paid for our SSL certificate, money off my account, certificate not renewed. Logged a ticket 11 days ago, no response. None of their phones work. Worst service I have ever had apart from Telkom, but at least Telkom answer their phones.
Helpful (0)
|Replies (0)EL
Elton L
1 reviews | Active since Jan 2020
22 Jan 2024, 06:47
BAD/Non-Existent service
Paid for our SSL certificate, money off my account, certificate not renewed. Logged a ticket 11 days ago, no response. None of their phones work. Worst service I have ever had apart from Telkom, but at least Telkom answer their phones.
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Replies (0)NN
Ntombekaya N
1 reviews | Active since Jan 2020
1 Jan 2024, 09:57
fee
i checked my email yesterday if its working and to my surprise it is working. Thank you Hello Peter i don't think my issue would have been resolved if it weren't for you.
Helpful (0)
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Ntombekaya N
1 reviews | Active since Jan 2020
1 Jan 2024, 09:57
fee
i checked my email yesterday if its working and to my surprise it is working. Thank you Hello Peter i don't think my issue would have been resolved if it weren't for you.
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Replies (0)NN
Ntombekaya N
1 reviews | Active since Jan 2020
28 Dec 2023, 13:59
email and web hosting not working.
Bought a domain on 18/11/2023 and paid for web hosting on 15/12/2023 and created an email address for my new business. till today i have not used the email address because i can't sent or receive emails. They have a ticket system where you send your complains or questions. i wrote 3 tickets and they responded to 1 and told me i must be patient. I have asked them to refund me and cancel everything because i cannot use the email no response. At least if the can tell me if i have done something wrong from my side id be relived, to keep quiet but i paid for their service is unacceptable.
Helpful (0)
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Ntombekaya N
1 reviews | Active since Jan 2020
28 Dec 2023, 13:59
email and web hosting not working.
Bought a domain on 18/11/2023 and paid for web hosting on 15/12/2023 and created an email address for my new business. till today i have not used the email address because i can't sent or receive emails. They have a ticket system where you send your complains or questions. i wrote 3 tickets and they responded to 1 and told me i must be patient. I have asked them to refund me and cancel everything because i cannot use the email no response. At least if the can tell me if i have done something wrong from my side id be relived, to keep quiet but i paid for their service is unacceptable.
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Replies (0)JB
Johan B
1 reviews | Active since Jan 2020
24 Mar 2023, 09:46
Worst Support environment in the Webworld
Was so happy with the 1st response, but it seems my query again disappeared into a black hole And again I am requested to pay an invoice This service does not seems to be working and just want to collect my money If not resolved today, all I can say is good bye and good riddens My problem persisted for months, cannot use the service, do not do as I request Lost my site, asked for a backup to be restored Why would smartweb do it, I am paying and complaining Stop this nonsence of support via a tickets remove the functionality, because you dont act on the freeking tickets, dont even respond Look at my previous tickets, sometime more that a month goes buy I should sue you for potentiol loss of income SORT THIS OUT TODAY Why do I send the mail to abuse@smartweb.co.za I feel abused by Smartweb, for the nonsupport and their contact info is like searching for chicken teeth
Helpful (0)
|Replies (0)JB
Johan B
1 reviews | Active since Jan 2020
24 Mar 2023, 09:46
Worst Support environment in the Webworld
Was so happy with the 1st response, but it seems my query again disappeared into a black hole And again I am requested to pay an invoice This service does not seems to be working and just want to collect my money If not resolved today, all I can say is good bye and good riddens My problem persisted for months, cannot use the service, do not do as I request Lost my site, asked for a backup to be restored Why would smartweb do it, I am paying and complaining Stop this nonsence of support via a tickets remove the functionality, because you dont act on the freeking tickets, dont even respond Look at my previous tickets, sometime more that a month goes buy I should sue you for potentiol loss of income SORT THIS OUT TODAY Why do I send the mail to abuse@smartweb.co.za I feel abused by Smartweb, for the nonsupport and their contact info is like searching for chicken teeth
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Replies (0)