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thaplugza.com
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, thaplugza.com presents a deeply polarized customer experience. The majority of reviewers report paying for sneakers and never receiving their orders, with no response to emails, WhatsApp messages, or phone calls. Several customers describe waiting months without any tracking updates or communication. However, a smaller group of satisfied customers praise timely deliveries, good product quality, and responsive communication. The stark contrast raises serious concerns about order fulfillment consistency and overall business reliability.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.6|12 Reviews
Jun '25 - May '26
5(36.4%)
4(9.1%)
3(0%)
2(0%)
1(54.6%)
5(36.4%)
4(9.1%)
3(0%)
2(0%)
1(54.6%)
Frequently Asked Questions About thaplugza.com
Based on recent customer reviews, thaplugza.com presents a deeply polarized customer experience. The majority of reviewers report paying for sneakers and never receiving their orders, with no response to emails, WhatsApp messages, or phone calls. Several customers describe waiting months without any tracking updates or communication. However, a smaller group of satisfied customers praise timely deliveries, good product quality, and responsive communication. The stark contrast raises serious concerns about order fulfillment consistency and overall business reliability.
thaplugza.com has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked thaplugza.com across 29 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jadian S
1 reviews | Active since Jan 2020
15 Jan 2026, 09:19
It's a ****...don't buy anything from them.
I bought sneakers from Tha Plug in November and still haven’t received my order. I’ve tried contacting them multiple times, but they do not respond at all. No updates, no tracking, nothing. Once they took my money, communication stopped. This experience is definitely a ****, and I would strongly advise others to avoid this business.
Helpful (0)
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Jadian S
1 reviews | Active since Jan 2020
15 Jan 2026, 09:19
It's a ****...don't buy anything from them.
I bought sneakers from Tha Plug in November and still haven’t received my order. I’ve tried contacting them multiple times, but they do not respond at all. No updates, no tracking, nothing. Once they took my money, communication stopped. This experience is definitely a ****, and I would strongly advise others to avoid this business.
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Themba T
1 reviews | Active since Jan 2020
1 Jan 2026, 03:40
your money is gone, apply for a chargeback in advance
You’re not getting your order anytime soon. i ordered on the 11th of December and they told me 3-10 business days, it is now January 2026 and i still haven’t gotten my order, i already requested a chargeback from the bank. this place is a ****, don’t buy
Helpful (0)
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Themba T
1 reviews | Active since Jan 2020
1 Jan 2026, 03:40
your money is gone, apply for a chargeback in advance
You’re not getting your order anytime soon. i ordered on the 11th of December and they told me 3-10 business days, it is now January 2026 and i still haven’t gotten my order, i already requested a chargeback from the bank. this place is a ****, don’t buy
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Vukosi S
1 reviews | Active since Jan 2020
6 Dec 2025, 22:58
bull**** site. complete ****
i ordered from here last week, i was told to expect the delivery this week. since the day i ordered i have received absolutely no emails, sms or whatsapps in regards of my order. i tried calling, the phone is off. sent emails and no response. i spent R3,500 on an order of two Jordan 4s. i didnt read reviews before placing an order and i hope no one else makes the same mistake i did. DO NOT ORDER FROM THAPLUGZA
Helpful (0)
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Vukosi S
1 reviews | Active since Jan 2020
6 Dec 2025, 22:58
bull**** site. complete ****
i ordered from here last week, i was told to expect the delivery this week. since the day i ordered i have received absolutely no emails, sms or whatsapps in regards of my order. i tried calling, the phone is off. sent emails and no response. i spent R3,500 on an order of two Jordan 4s. i didnt read reviews before placing an order and i hope no one else makes the same mistake i did. DO NOT ORDER FROM THAPLUGZA
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Delan W
1 reviews | Active since Jan 2020
4 Nov 2025, 16:37
Reliable store, great service. I highly recommend Tha Plug ZA
I don’t usually leave reviews, but I have to give credit where it’s due. I ordered from Tha Plug ZA recently and the whole experience was just smooth from start to finish. My package came on time here in Clifton, nicely packed and exactly what I ordered so no surprises whatsoever. What really impressed me was the communication. They actually rep**** quickly and made sure I was sorted even after delivery. It’s rare to find online stores in SA that care like that. Definitely recommending ThaPlug ZA to anyone who wants proper service and quality. I’ll 100% be ordering again soon.
Helpful (0)
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Delan W
1 reviews | Active since Jan 2020
4 Nov 2025, 16:37
Reliable store, great service. I highly recommend Tha Plug ZA
I don’t usually leave reviews, but I have to give credit where it’s due. I ordered from Tha Plug ZA recently and the whole experience was just smooth from start to finish. My package came on time here in Clifton, nicely packed and exactly what I ordered so no surprises whatsoever. What really impressed me was the communication. They actually rep**** quickly and made sure I was sorted even after delivery. It’s rare to find online stores in SA that care like that. Definitely recommending ThaPlug ZA to anyone who wants proper service and quality. I’ll 100% be ordering again soon.
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Michelle D
1 reviews | Active since Jan 2020
1 Sept 2025, 14:34
Is this place legit?
I ordered my stuff on 17 Aug 2025. No communication, no delivery. Is this place legit? They are no responding to any messages on all platforms and the phone is off.
Helpful (0)
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Michelle D
1 reviews | Active since Jan 2020
1 Sept 2025, 14:34
Is this place legit?
I ordered my stuff on 17 Aug 2025. No communication, no delivery. Is this place legit? They are no responding to any messages on all platforms and the phone is off.
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Replies (0)BM
Blessing M
1 reviews | Active since Jan 2020
2 Aug 2025, 14:18
Ordered in September 2024 — Still No Shoes, Just an Email 11 Months Later
I placed an order for Air Force 1s from The Plug ZA on 12 September 2024, and for almost a full year, I received no proper communication or delivery. My order status stayed stuck on "awaiting fulfillment" for months. Yesterday, on 1 August 2025, they finally emailed me — not with a proper update, tracking number, or refund — but instead offering me 30% off my next order. How do you offer a discount for a new order when you haven’t even delivered the first one? I feel completely ****med. After waiting this long, I just want either a full refund or my shoes delivered ASAP. This is unacceptable, and I wouldn’t recommend ordering from them unless they fix this issue. I’ve also tried WhatsApping the number they provided but haven’t received a proper response.
Helpful (0)
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Blessing M
1 reviews | Active since Jan 2020
2 Aug 2025, 14:18
Ordered in September 2024 — Still No Shoes, Just an Email 11 Months Later
I placed an order for Air Force 1s from The Plug ZA on 12 September 2024, and for almost a full year, I received no proper communication or delivery. My order status stayed stuck on "awaiting fulfillment" for months. Yesterday, on 1 August 2025, they finally emailed me — not with a proper update, tracking number, or refund — but instead offering me 30% off my next order. How do you offer a discount for a new order when you haven’t even delivered the first one? I feel completely ****med. After waiting this long, I just want either a full refund or my shoes delivered ASAP. This is unacceptable, and I wouldn’t recommend ordering from them unless they fix this issue. I’ve also tried WhatsApping the number they provided but haven’t received a proper response.
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