Unresolved Faulty ECCO TV Purchase via Takealot

Good day, I would like to lodge a formal complaint regarding the extremely poor service I have received from both Takealot and ECCO regarding my faulty ECCO TV. We purchased the ECCO TV from Takealot in December last year. In early August this year, the TV started getting stuck on the Android start-up screen and would not progress any further. I immediately contacted Takealot to report the issue. Takealot advised me to purchase a new remote to test whether the remote was the problem. They also confirmed in writing that if the remote was not the issue, they would assist with either an exchange or a refund of the TV. After purchasing the new remote, the problem continued. I informed Takealot and returned the remote. They then referred me to ECCO. ECCO advised that Takealot is responsible for replacing the TV. I contacted Takealot again, but they then claimed they could no longer assist because the warranty had expired — despite the fact that I have been reporting the issue since August, well within the warranty period. I again contacted ECCO on 23 October 2025, and they advised that they would get back to me. When I received no response, I followed up again on 26 November 2025, but I still have not received any feedback. At this point: The TV is faulty and unusable I reported the problem within the warranty period I followed all instructions given by Takealot Both Takealot and ECCO are referring me back and forth without resolving the matter This is unacceptable service, especially considering that the product is less than a year old when the issue was first reported.