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I ordered LifeWave's patches, however when the company's courier delivered them to me, the package was hot to the touch and so were the contents. The back of the courier truck has reached very high temperatures (estimated 60°C or higher.)

Since LifeWave's patches work off body heat and need to be changed every day for a new one (due to body heat "depleting" the patch's active components) because of it, the patch being exposed to heat will degrade them and render them useless.

I contacted LifeWave about the issue but they didn't seem to care and even **** to me and said the patches "would be fine with high heat". Clearly the "help desk" at LifeWave is either clueless or simply lie in order not to need to take responsibility for their actions.

After much frustration and insistence on my part to the company that they deal with the situation, the rather unhelpful people at LifeWave refunded me, but failed to refund me in full and so far have refused to do so.

LifeWave has indicated to me absolutely zero interest in finding a solution for the overheating issue for their products during delivery.

Absolutely terrible service and a company that doesn't seem to know the first thing about how to engage with its customers.