Unicity are hoodwinkers!

I would not recommend this estate agency. My family had an awful experience with them and their staff, all of whom are rude and dishonest. They are truly unsavoury and unprofessional and employ very underhanded tactics. They did not want to refund our deposit after we moved out even though we did not cause any damage. We paid rental every month on time without fail and tried to maintain what was a dilapidated flat. They tried to bamboozle us and did not give us the time of day in trying to resolve the matter. We were left with no choice but to appoint attorneys, who helped us take the agency to the rental housing tribunal to get our deposit back. Eight months after vacating we finally got our deposit back in full with interest through the legal route. It has been an awful and protracted experience, I would hate for anyone else to go through this. Please avoid this agency if you can.