Pleasant and Efficient Company - Like a Breath of Fresh Air

Last week we traveled for 140 km to take our two Hubble Lithium batteries to the Cape Town branch to have checked. By the time we got there, after also having been stuck in peak hour traffic for a full hour, we were really tired. It was 15 minutes before the office opened, but they let us in, and immediately offered us tea / coffee, which we enjoyed while relaxing on a comfortable sofa. As the employees came in to start their day's work, one after the other, they all (except a few that possibly didn't see us sitting there) greeted us in a friendly way, and several asked whether we've been attended to, or needed anything.

This kind of treatment was really like a breath of fresh air, especially nowadays where a customer / client is often treated as a bother, and often in an unfriendly, unprofessional and unhelpful way. We experienced a very pleasant atmosphere the whole time we were there.

Our batteries were checked and the problem fixed, and since we've been using them for almost 3 years, they were still under guarantee and we were not charged anything. While communicating with them via telephone and e-mail (before and after our trip there), the agents were always helpful and patient.

https://www.hubblelithium.co.za/