RJ
Riana J
Active since Jan 2017
36
Reviews
0
Industries
Reviews
36 reviews3 months ago
Excellent Customer Service
We had a problem with our water tank and contacted them online. Their representative, Henri Conradie, contacted us. He was very professional and sorted out the problem within a few days. JoJo Tanks take their guarantee seriously, and we appreciate it. Pierre and Riana Joubert
0 replies
3 months ago
Great service!
Paying traffic fines is quick and easy with FinesSA. Recently I've been getting repeated messages via sms, requesting me to click on a link to pay for a fine I am not aware of. At the same time I've been reading a lot about ****mers sending messages with **** fines. So I contacted FinesSA and sketched the situation. They double-checked on their side, confirming that I had no outstanding fines. Nice to have such a back-up!
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4 months ago
Extremely Poor Customer Service
I bought my Samsung cellphone online at some dealer, but cannot remember exactly which one. So when it started giving problems after >1½ years, I wrote an e-mail to the address given on the invoice which had accompanied the phone, since it was clearly that of the supplier to the online store. Someone responded by saying that I should take it to a cellphone store (with its proof of purchase) to have it checked by a technician. That I did a few days later, and sent the report to the supplier. No response. 5 days later I sent it again, and again I received no response. Yet another 5 days passed, then I wrote to him again, referred to the report I'd sent and asked him to respond to my e-mails. Only then (after 3 e-mails over 15 days) did someone respond, this time another person. And he told me again to take the phone to a cellphone shop and have a technician draw up a report. Clearly he had not bothered to read and see that I'd already sent it. I responded by asking why I was being sent around in circles, after I'd already done what I'd been asked to do. No response ... Last week I traveled to Cape Town and went to the Samsung centre personally, where I was helped efficiently, and my phone is now working perfectly again. I learned a lesson: Rather pass by the suppliers and go straight to the source / manufacturer (e.g. Samsung) if at all possible, because some suppliers are clearly not interested in helping, only selling. If they had directed me to Samsung in the first place, it would've helped a lot. But they just wasted my time and sent me in circles … Another 13 days have now passed, and I'm yet to get a response. A whole month has been wasted of the few months left of my phone's guarantee. At least I now managed to bypass them, but as far as they're concerned, I'm still waiting for them to help me ...
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5 months ago
Electrical Company with Good Customer Service
Electrical company with a large assortment of electrical appliances. I just bought a robotic vacuum cleaner from them on a great "Black Friday" special, and received it yesterday. Everything was very well packed and delivered in good time. And the product seems tops! During the payment process I experienced problems with verification (nothing to do with this company!) and feared that the product may sell out before I could manage to pay. When I contacted them with my issue, I promptly received a response, where the agent said she'd arranged that the product be kept aside for me, until I could sort out my payment problems (which only happened a few days later). I had a few more questions, and all were dealt with to the point. Great customer service from what seems to be a great company! #BlackFriday
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5 months ago
(#BlackFriday) - A company that goes the extra mile
Tunl is an international shipping company situated in Cape Town, coordinating with courier services like FedEx and UPS. Currently they're available for businesses only, and a great help for small business owners. Their tariffs are very good (much better than when I try to get quotes from the said companies directly!), and when getting an instant online quote, or booking the actual shipment, one usually have options. One can also see via their calculator what the recipient can expect to pay for the import. Several times I had questions, and each time the staff went out of their way to help and accommodate me. I do find it a bit frustrating and a waste of time to have to first deal with a robotic agent when I have an urgent query, but if I ask to be assisted by a human agent, it happens. I can highly recommend the services of this company!
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5 months ago
Poor Customer Service
<div>When purchasing a rather expensive item, I thought I'd make use of their offer to pay in 3 instalments, without interest, so I registered with them (being the time for Black Friday specials, I bought more than I usually do). But they wanted me to send a 'selfie' for verification purposes. Apart from the fact that such a 'selfie' is no real verification method, I didn't feel easy with it. So I sent them an e-mail, with a copy of my ID attached, and asked whether that would suffice instead of the 'selfie'. Two days later there was still no reply (and I started worrying that the item I'd wanted to buy, may get sold out). So I sent another e-mail. Another day passed and I sent the 3rd e-mail and after another half day, I decided that the only option I had, was to bypass them. I paid for the item straight, and decided that I would just have to hold back on buying something else I had in mind. Then the next day (after 3 days and 3 e-mails had passed), I received a reply. But it did not address my query at all, it only gave me directions on how to reset my PIN and take and upload the 'selfie'. I then wrote to them about how I felt, said I'll never make use of them, and requested to have my (unused) account closed. This they did, and confirmed it by e-mail. Taking 3 days to reply to e-mails, is bad enough. But then not addressing the issue, makes it worse. At least they did close my account as requested, and confirmed it, otherwise I would've given only one star. #BlackFriday</div>
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18 months ago
Professional and Effective - Very Glad To Have Found Them!
First off, I couldn't find an appropriate industry on your drop-down menu - I needed something like "tree doctor" or "tree maintenance". These are people who don't trim a tree indiscriminately to just down-size it ... Riaan van Zyl came personally to give us a quote, and again personally to supervise his team when they trimmed and re-shaped our massive Pin Oak tree with branches hanging partly over our house. We were very impressed with their way of working, and we could see that they knew their job. After they had finished, they cleaned up everything, and although large branches were cut down, there was no damage - my husband actually climbed onto our roof to check. Riaan had about 8 workers here, and they were all friendly and their conduct was professional. A big plus of this company is that they automatically took care of the cut branches by bringing along a chipper machine, which shredded everything, and they then carted the shreds away. (Previously, when we used other companies, we were left with all the cut branches to take care of ourselves, which meant that we had to contract another person to then cart it away, at additional expense). We're very happy to have come across this company, and plan to use them again in future, to help keep our tree in shape!
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19 months ago
Fines SA Helped to Keep Me on Track
I received a fine when I drove in a 60 zone, while thinking that it was an 80 zone ... Fines SA notified me about it, otherwise I wouldn't have known. My enquiries about the fine were well explained, and when the payment system had a glitch, Dillon sent me the banking details so I could do an EFT. With Fines SA's help, I won't ever be faced with an unpaid fine, should one creep up on me. I don't want to owe anyone anything - not even a fine, because I WAS guilty, although unintentionally so!
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21 months ago
Looks like a company that will be worth supporting
I sent an enquiry for a quotation re. possible updates for my computer. Dylan van Graan (Westville, Durban office) responded within a few minutes, and soon I received the quotation (which appears to be a very good price). Throughout our correspondence, he was very professional and to the point, no vague questions / answers like I've often come across at many other businesses. I experienced no pressure of any kind, even when I said I wasn't sure if I was going to have the work done. Judging from my short interaction with him, I believe that he is someone who'll also deliver good service. And that probably goes for the company as a whole!
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26 months ago
Pleasant and Efficient Company - Like a Breath of Fresh Air
Last week we traveled for 140 km to take our two Hubble Lithium batteries to the Cape Town branch to have checked. By the time we got there, after also having been stuck in peak hour traffic for a full hour, we were really tired. It was 15 minutes before the office opened, but they let us in, and immediately offered us tea / coffee, which we enjoyed while relaxing on a comfortable sofa. As the employees came in to start their day's work, one after the other, they all (except a few that possibly didn't see us sitting there) greeted us in a friendly way, and several asked whether we've been attended to, or needed anything. This kind of treatment was really like a breath of fresh air, especially nowadays where a customer / client is often treated as a bother, and often in an unfriendly, unprofessional and unhelpful way. We experienced a very pleasant atmosphere the whole time we were there. Our batteries were checked and the problem fixed, and since we've been using them for almost 3 years, they were still under guarantee and we were not charged anything. While communicating with them via telephone and e-mail (before and after our trip there), the agents were always helpful and patient. https://www.hubblelithium.co.za/
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Review Distribution
5 Star
18 (50%)
4 Star
4 (11.11111111111111%)
3 Star
2 (5.555555555555555%)
2 Star
1 (2.7777777777777777%)
1 Star
11 (30.555555555555557%)