Jojo Tanks
Claimed Business
Jojo Tanks
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Review Distribution
2.2|5 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(20%)
2(0%)
1(60%)
5(20%)
4(0%)
3(20%)
2(0%)
1(60%)
Frequently Asked Questions About Jojo Tanks
Jojo Tanks has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Jojo Tanks across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Louis M
1 reviews | Active since Jan 2020
22 Feb 2026, 19:15
Jojo water tanks fails on design and support
JoJo Tanks sells tanks where the water inlet fitting has no retaining ring or nut on the inside. The fitting simply plugs into a hole in the tank. That’s it. No mechanical lock. Nothing securing it in place. It’s like putting a bolt through a hole without a nut and hoping for the best. I assumed mine was defective, so I checked multiple retailers. Every single tank was the same. The top inlet pipe pushes into a fitting that just sits in the hole. There is absolutely nothing preventing it from pulling straight back out. I tried to make it work by gluing the fitting from the inside. Eventually it failed, pulled out, and my inlet dumped thousands of litres of water. Completely avoidable. When I contacted JoJo, the response was frankly ridiculous — claiming the design is “to help installers.” That explanation makes no technical sense. A fitting that can fall out under normal conditions is not an improvement. After I challenged the explanation, I was ignored. Even the sales staff at Chamberlains acknowledged the problem. They said they sell generic retaining rings because so many customers complain about this exact issue — they were just out of stock at the time. Releasing a product with such an obvious design flaw is inexcusable. Save yourself the frustration, the water loss, and the unnecessary workaround. Buy a competing product that uses a properly secured fitting
Helpful (0)
|Replies (0)LM
Louis M
1 reviews | Active since Jan 2020
22 Feb 2026, 19:15
Jojo water tanks fails on design and support
JoJo Tanks sells tanks where the water inlet fitting has no retaining ring or nut on the inside. The fitting simply plugs into a hole in the tank. That’s it. No mechanical lock. Nothing securing it in place. It’s like putting a bolt through a hole without a nut and hoping for the best. I assumed mine was defective, so I checked multiple retailers. Every single tank was the same. The top inlet pipe pushes into a fitting that just sits in the hole. There is absolutely nothing preventing it from pulling straight back out. I tried to make it work by gluing the fitting from the inside. Eventually it failed, pulled out, and my inlet dumped thousands of litres of water. Completely avoidable. When I contacted JoJo, the response was frankly ridiculous — claiming the design is “to help installers.” That explanation makes no technical sense. A fitting that can fall out under normal conditions is not an improvement. After I challenged the explanation, I was ignored. Even the sales staff at Chamberlains acknowledged the problem. They said they sell generic retaining rings because so many customers complain about this exact issue — they were just out of stock at the time. Releasing a product with such an obvious design flaw is inexcusable. Save yourself the frustration, the water loss, and the unnecessary workaround. Buy a competing product that uses a properly secured fitting
0
Replies (0)RJ
Riana J
1 reviews | Active since Jan 2020
19 Jan 2026, 17:13
Excellent Customer Service
We had a problem with our water tank and contacted them online. Their representative, Henri Conradie, contacted us. He was very professional and sorted out the problem within a few days. JoJo Tanks take their guarantee seriously, and we appreciate it. Pierre and Riana Joubert
Helpful (0)
|Replies (0)RJ
Riana J
1 reviews | Active since Jan 2020
19 Jan 2026, 17:13
Excellent Customer Service
We had a problem with our water tank and contacted them online. Their representative, Henri Conradie, contacted us. He was very professional and sorted out the problem within a few days. JoJo Tanks take their guarantee seriously, and we appreciate it. Pierre and Riana Joubert
0
Replies (0)WC
Willem C
1 reviews | Active since Jan 2020
19 Jan 2026, 09:09
JoJo Tanks, no communication at all
email from Hello Peter re my review on JoJ0 tanks: "We’ve noticed they haven’t responded." This is typical of the service from JoJo Tanks, they do not reply at all on emails regarding their absolute poor service. I am not interested to do any more purchases from them, anyway
Helpful (0)
|Replies (0)WC
Willem C
1 reviews | Active since Jan 2020
19 Jan 2026, 09:09
JoJo Tanks, no communication at all
email from Hello Peter re my review on JoJ0 tanks: "We’ve noticed they haven’t responded." This is typical of the service from JoJo Tanks, they do not reply at all on emails regarding their absolute poor service. I am not interested to do any more purchases from them, anyway
0
Replies (0)WC
Willem C
1 reviews | Active since Jan 2020
15 Jan 2026, 07:32
Worst service on sales, I ever encountered
I just do not learn the lesson. If a company cannot, no, will not, deliver product assistance on a sale, DO NOT BUY FROM THEM!!!!!! I had to buy a new subscription at R499-00 to have app access, and been trying since 12 December to do so. No reaction on emails, impossible to log into site, and if I do manage to login into my basket, a no-go.
Helpful (0)
|Replies (0)WC
Willem C
1 reviews | Active since Jan 2020
15 Jan 2026, 07:32
Worst service on sales, I ever encountered
I just do not learn the lesson. If a company cannot, no, will not, deliver product assistance on a sale, DO NOT BUY FROM THEM!!!!!! I had to buy a new subscription at R499-00 to have app access, and been trying since 12 December to do so. No reaction on emails, impossible to log into site, and if I do manage to login into my basket, a no-go.
0
Replies (0)T
KN
Kwanda N
1 reviews | Active since Jan 2020
20 Apr 2025, 14:24
Dont buy a jojo tank from Africa Tanks its a *******
I bought a jojo tank from a local hardware unfortunately it was an africa tank. On the same day i bought it. It collapsed on itself i then went back to the hardware to complain and they refered to me to the useless representatives of Africa tanks which were not of assistance i had to incurs costs to repair the tank which is under warranty and still has a guarantee. Such ****ery if i could i would request my refund and buy a different brand.
Helpful (0)
|Replies (0)KN
Kwanda N
1 reviews | Active since Jan 2020
20 Apr 2025, 14:24
Dont buy a jojo tank from Africa Tanks its a *******
I bought a jojo tank from a local hardware unfortunately it was an africa tank. On the same day i bought it. It collapsed on itself i then went back to the hardware to complain and they refered to me to the useless representatives of Africa tanks which were not of assistance i had to incurs costs to repair the tank which is under warranty and still has a guarantee. Such ****ery if i could i would request my refund and buy a different brand.
0
Replies (0)BP
AL
Adele L
1 reviews | Active since Jan 2020
16 Mar 2025, 07:40
Steer clear of Jojo VSD pump
I installed a Jojo tank with a Jojo 0.75kW VSD pump in 2023 which cost R6000 at that stage. Exactly 1 year and 1 month after I bought it, it gave a PC board error and I was told a replacement PC board would cost R5000, they would advise buying a new one, which I did on 9 March 2024 at R7000. And guess what, today, 16 March 2025 exactly the same story, one week out of warranty. Although the tank itself has no problems, obviously there is some dubious back story to the pumps failing.
Helpful (0)
|Replies (0)AL
Adele L
1 reviews | Active since Jan 2020
16 Mar 2025, 07:40
Steer clear of Jojo VSD pump
I installed a Jojo tank with a Jojo 0.75kW VSD pump in 2023 which cost R6000 at that stage. Exactly 1 year and 1 month after I bought it, it gave a PC board error and I was told a replacement PC board would cost R5000, they would advise buying a new one, which I did on 9 March 2024 at R7000. And guess what, today, 16 March 2025 exactly the same story, one week out of warranty. Although the tank itself has no problems, obviously there is some dubious back story to the pumps failing.
0
Replies (0)