1 reviews | Active since Member
Recently installed an AM5 paired to a Victron. All documentation indicates that a Cloudlink must be installed for the BMS to talk to the inverter. A lot of good stuff on the Hubble site about the cloud monitoring so I went ahead. Sadly the Cloudlink only displays battery data, nothing from the Inverter. Have logged two support calls, the first took 4 emails before the technician understood what my problem was. The second thankfully only 2. The result is "be patient we are working on the issue but we cannot give a timeline on a resolution". They have known about the issue all the time but do not indicate anything on their site. The "we cannot give a timeline on a resolution" tells me that they are not serious about resolving the problem. Shame on Hubble for their misleading adverts about the Cloudlink.