DO NOT WASTE YOUR MONEY & TIME AT HUDSONS VENUE

If I could take away all starts from this restaurant I would!!! My in-laws and I visited Hudsons venue after our Gin tasting on the 5th Feb 2022 only to experience the worst service ever!!!! I then sent them an email the Monday, 7th Feb to complain before posting a review here because we all know Covid had a negative impact on the hospitality industry. Today is the 16th Feb 2022 and still no reply!!! Here is the email I sent :

Dear Sir/Madam,

On Saturday, 5th February around 3pm, we chose to have a late lunch at your restaurant as recommended by Quentin from Classic Cats but to my surprise the service was pathetic.

Firstly, when we arrived we were told to choose a table and a waiter would be with us shortly. We then proceeded to choose a table and sat down. Fifteen minutes later and nobody had given us a menu to look at.

One of my family members flagged down a waiter who had just cleant another table and had menus in her hand and asked her if we could have at least one to look at, we were then informed that she would get the waiter for that our table to bring our menus another 10 minutes go by and our waiter arrives with a menu. We placed our order and it's now 3:30pm so we assumed our meals would be ready by 4pm latest because beer battered fish and chips does not take that long to prepare.

As we wait, another family comes in and sits down at the entrance of the door and asks us if it is our first time or if we know what the meals are like, we advise that it is our first time, we are scouting various wine estates and venues for a wedding ceremony and reception. Circa 20 minutes later, their meals arrive which left us baffled as we have waited close to 30 minutes to receive a menu. One of my family members were about to get up and ask for a manager when our food arrived,COLD! We then placed another order for drinks because the bottle of wine we ordered 50 minutes prior to our food arrival was depleted. My family members were really unhappy about the entire episode. We have been visiting various estates to test the food and service as we are looking for a venue with great views and service for a wedding and this has been the worse service we received. It was really not what we expected considering the loss that so many restaurants have suffered throughout the Covid-19 pandemic. One would think that everyone would ensure their patrons are satisfied or at least informed of any delays but that does not seem to affect this establishment in any way.

I hope that you will look into these complaints and take immediate actions. It is very important to remember that ‘The Better The Service, The Better The Business’.

Thanking you in advance for your co-operation.