quite the opposite experience as advertised!!!!

During December 2011 we bought a Dream Cloud Bed from Hugh Mathie Beds. A few months later we have relocated to White River MP during which we lost our proof of the cash purchase. For the past few months we experiences a lot of trouble with the bed and when I didn't know what to do anymore I turned to them for assistance in lodging a complaint. On 4/1/16 I wrote them a mail to enquire about it, after three days with no reply I called them and the lady who answered explained to me, that eventhough the owner did give her my email they awaited the Manufacturer to re open and assist them with a rep in my area. No communication from their side!!!! I agreed to wait until then. 29/3/16 Almost three months after my first email I wrote to them again and up until now, still no reply!!!! I tried to make my dismay clear on their FB Page, but don't think that will be allowed publicly by the owner. Please Hello Peter, help me to get this sorted out, sleeping is pure agony for us!!!