Huizemark - WORST ESTATE AGENT IN JOHANNESBURG

I signed Huizemank as a managing agent in April 2023 to look after my property, for what ended up as a 2 year lease agreement. Due to the unprofessional manner in which I was treated, I chose to not renew the lease as I simply could not cope with the thought of yet another month of poor service and being spoken to & treated like I am an idiot.

The number of issues is endless so I will just highlight a few key ones.

Overcharged for agent fee - March 2024

After several back and forth emails about being charged twice for the managing agent fee, this was resolved, but not in an amicable manner.

When I tried to explain the error, huizemark would reply back to me without copying in the accounts team on your side which raised my concerns.

Huizemark refused to acknowledge that this was an error, Huizemark responses were rude, and different figures were mentioned in every email, and the tone was just bang out of order

The estate agent eventually paid me back out of his own pocket which was rather suspicious.

Late rent

Rent was late on a number of occasions, and each time, I had to follow up. I would expect upfront, transparent communication if I am paying a managing agent fee.

Property inspections

I do not believe the property was inspected at all during the 2 year period other than when I insisted earlier this year. What was a lush garden when I handed over the place in April 2023, it's literally a sand pit now. How this was not picked up, I don't know. There are also holes in the walls, the kitchen counter is damaged, the place is an absolute mess.

Feb 2025

Short payment of rent, and the excuse was my levies were late. I give them to Huizemark on the 26th of every single month, and have done so for the entire contract. And Huizemark response to me was beyond unprofessional, telling me I just need to wait for the remaining funds as it was my fault for ‘late’ delivery of a statement.

Rental increase in 2024

I was very specific about what I wanted to increase the rent to and Huizemark went off and just agreed to a lesser amount. No negotiation, no asking me if it was ok, literally last minute so I didn’t have time to choose to not renew and look for new tenants.

Poor communication

The amount of times I have emailed, and have had to follow up before Huizemark can even be bothered to reply.

Huizemark's tone is sarcastic, undermining and just plain rude.