Stay away! Worst agency ever!

If I could give a minus I would! Worst place ever to work with! We rented 2 different properties, one residential and one business, both with different landlords. Our residential property electricity was cut on the 9th of September due to the landlord owing 32000 to the municipality. On the 28th of September the business property electricity was cut due to the landlord owing the municipality 25000. We are forced to move into my mothers house, and our business needed to move remotely until further notice, and the agency does not take responsibility for this, they keep telling me that their hands are tied and there is nothing they can do. Now I am having trouble getting my rent and deposit and losses from them! Utterly disappointed and would NEVER recommend to anyone!