An exercise in how NOT defend your Brand and so alienate clients

A complaint i made was handled politely by a person with no name who effectively did not defend their brand .They were only interested in me to return to the product to the branch that i purchased the product from.As i travel extensively this was not an option. The response from the person ' with no name " at their HQ was less than satisfactory . When i broke contact with them they did not follow up to see if i was satisfied with their lack of response. I have used their products for many years. I will not in future if this is the level of interest that they exhibit in dealing with clients