1 reviews | Active since Member
The letter i sent to Hush puppies with regard to broken sandals Good day My wife bought me a pair of hush puppy sandals on the 20th of January this year. I made use of the sandals for approx 3 months until the winter set in. As the weather has warmed up i have started dressing in shorts and sandals once again.When i took my "New" sandals out of the cupboard this morning i noticed that both soles on the front of the sandals are cracked in half in the width. I returned them to the store of purchase where i was informed that a 6 month warranty was applicable to the sandals. I have a problem with this as the shoes have only in fact been worn in total for about 3 months. At a cost of R900 a pair i find this unnacceptable.My previous pair which i still have are probably 7 or 8 years old and have no signs of any defects on the soles . Accepting of the unwillingness to acknowledge that this defect is not normal and simply walking away from a problem in manufacture is certainly not good customer service. A brand such as Hush Puppie should stand by the product. Kindly investigate and advise.The staff at Kingsmead Carnival Mall took photographs should you wish to view the damage. Yours Conrad Zietsman They have responded and insist that the warranty is only 6 months and cannot be held liable for poor workmanship.This is not about workmanship but use of inferior materials used in manufacture