Excellent service from HWS plumbing

After an unbelievable letdown by the plumbing firm, I had used before, I googled and decided to try HWS Plumbing in Gordon’s Bay, going by their very excellent reviews. I called Heinric Schütte at half past eight in the morning, telling him that water was dripping through the ceiling where the geyser was. He said he would organize with another client to come to my house first as this was an emergency. He would be there within 40 minutes, which is about the time it takes to get from Gordon’s Bay to Somerset West during high traffic hours. He told me at once how much his work would cost. He asked me to verify if my geyser was covered by insurance and to shut off my water supply if I had not already done so.

And he was on my doorstep 40 minutes later. He went through the crawl space and found that my geyser had not ruptured but a valve was leaking and needed replacing. He called the shop at once, made sure they had the part and reserved it and ask for and let me know the price. At all times did he keep me informed of the costs I had to expect and asked my confirmation that it was ok with me.

Then he left to get the replacement valve after having called the other client to get his consent again for the delay. I got the impression that the client did not mind. Heinric was back very quickly, exchanged the valve and that was that. All done in record time. And then he took a bucket to the crawl space and carefully sponged up all the water that must have collected there over a couple of months before it finally found an outlet through the lights. Finally, he wiped the floor at the dripping area clean and dry.

Of course, it was such a relief to have the cause of the leak detected and repaired within record time. But it was even more important that I had found that endangered species among craftsmen: A professional with lots of experience, highly competent, reliable, quick to respond and whose prices are as reasonable as it gets. I liked his polite, friendly way and I really appreciated his knowledgeable advice concerning insurance claims. He treated my problem as if it was his own.

I am glad my geyser is repaired. I am so happy to know that the solution to any future plumbing jobs is just a phone call away.