HM
Hydraulics Mall of Africa
Unclaimed Business
HM
Hydraulics Mall of Africa
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#53Ranked In Retail
0 NPSUnlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lucas M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:27
Unhappy with the treatment and disappointed with the way they are handling my request.
I purchased a pair of shoes / sneakers on the 14/12/2025 for R4613 and were returned back to the store due to undersize on 16/12/2025. The store sales man Mr Lesedi Rakgalakane adviced that due to sale policy they cannot give me cashback or exchange shoes for me. I then request him to put them back for resale so that they can be able to refund me, i told him that I can even wait for the next December should they don't get customer and we even exchange phone for incase someone buy the shoes. On the 22/12/2025 I received an email from from their store saying I have a store credit of R4613 and that is the time I learnt about store credit I did not consent and I decided to call Mr Lesedi Rakgalakane for clarity and then he told me the shoes were purchased and it will enable me to buy anything of the same price, less price or more price for top up. I asked for refund in cash since we never spoke about store credit. What is disappointing is that I am now forced to use the store credit in their store and to date they are still refusing to refund me in cash.
Helpful (0)
|Replies (0)LM
Lucas M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:27
Unhappy with the treatment and disappointed with the way they are handling my request.
I purchased a pair of shoes / sneakers on the 14/12/2025 for R4613 and were returned back to the store due to undersize on 16/12/2025. The store sales man Mr Lesedi Rakgalakane adviced that due to sale policy they cannot give me cashback or exchange shoes for me. I then request him to put them back for resale so that they can be able to refund me, i told him that I can even wait for the next December should they don't get customer and we even exchange phone for incase someone buy the shoes. On the 22/12/2025 I received an email from from their store saying I have a store credit of R4613 and that is the time I learnt about store credit I did not consent and I decided to call Mr Lesedi Rakgalakane for clarity and then he told me the shoes were purchased and it will enable me to buy anything of the same price, less price or more price for top up. I asked for refund in cash since we never spoke about store credit. What is disappointing is that I am now forced to use the store credit in their store and to date they are still refusing to refund me in cash.
0
Replies (0)TM
Thokozani M
1 reviews | Active since Jan 2020
8 Dec 2024, 13:57
Poor Quality Bag - Hydraulics Stores
I am writing to express my disappointment with the Karl Lagerfeld Men’s Bag “805 906 990” I purchased from your online store on 29 October 2024. Despite being less than a month old, the bag's condition has already started to deteriorate. Specifically, the metal logo of the bag is showing signs of fraying/peeling off to more of a bronze discolouration. I have taken good care of the bag, storing it properly and avoiding exposure to harsh conditions. Given the price point and quality expectations associated with your brand, I am extremely disappointed with the bag's performance. As a customer, I expect a certain level of durability and quality, especially from a reputable business like yours, trading high end exclusive fashion products. Really does raise eyebrows in this case if we are really buying the legit products.
Helpful (0)
|Replies (0)TM
Thokozani M
1 reviews | Active since Jan 2020
8 Dec 2024, 13:57
Poor Quality Bag - Hydraulics Stores
I am writing to express my disappointment with the Karl Lagerfeld Men’s Bag “805 906 990” I purchased from your online store on 29 October 2024. Despite being less than a month old, the bag's condition has already started to deteriorate. Specifically, the metal logo of the bag is showing signs of fraying/peeling off to more of a bronze discolouration. I have taken good care of the bag, storing it properly and avoiding exposure to harsh conditions. Given the price point and quality expectations associated with your brand, I am extremely disappointed with the bag's performance. As a customer, I expect a certain level of durability and quality, especially from a reputable business like yours, trading high end exclusive fashion products. Really does raise eyebrows in this case if we are really buying the legit products.
0
Replies (0)KG
Koketso G
1 reviews | Active since Jan 2020
27 Jul 2023, 05:15
Store assistant and owner refused to refund or exchange purchased LOW QUALITY sneakers
I purchased a pair of sneakers on the 9th of June 2023, I wore them on the following day which was the 10th. I noticed that the stitching on one shoe was becoming lose and I decided that I would make time to return the shoes for an exchange or a refund. I made my way to the store last weekend on a Saturday, the 22nd of July 2023. I presented the store assistant (*Nicky) with the shoes and to my surprise I was told that the store could not exchange or refund me for the bad quality sneakers I had purchased from them. I left the shoes at the store as there was no way I would accept what the store assistant was telling me. They called on Monday to tell me to collect my “shoes” mentioning again that they can’t refund me. Not only did I purchase a pair of low quality sneakers from this store but the store assistants and the owner of the store are rude and condescending. Imagine having a heated argument with a customer in the store?? If you’re ever thinking of purchasing from that store, don’t, rather take your money where you will get value for your hard earned money and good service. I am utterly disappointed with their products and bad service.
Helpful (0)
|Replies (0)KG
Koketso G
1 reviews | Active since Jan 2020
27 Jul 2023, 05:15
Store assistant and owner refused to refund or exchange purchased LOW QUALITY sneakers
I purchased a pair of sneakers on the 9th of June 2023, I wore them on the following day which was the 10th. I noticed that the stitching on one shoe was becoming lose and I decided that I would make time to return the shoes for an exchange or a refund. I made my way to the store last weekend on a Saturday, the 22nd of July 2023. I presented the store assistant (*Nicky) with the shoes and to my surprise I was told that the store could not exchange or refund me for the bad quality sneakers I had purchased from them. I left the shoes at the store as there was no way I would accept what the store assistant was telling me. They called on Monday to tell me to collect my “shoes” mentioning again that they can’t refund me. Not only did I purchase a pair of low quality sneakers from this store but the store assistants and the owner of the store are rude and condescending. Imagine having a heated argument with a customer in the store?? If you’re ever thinking of purchasing from that store, don’t, rather take your money where you will get value for your hard earned money and good service. I am utterly disappointed with their products and bad service.
0
Replies (0)