Horrific Service

The most horrific service I have received, this 1 star is too generous. I purchased a vehicle from this dealership and there was communication that all 2019/2020 models specifically i20 have issues with the paint and individuals are advised to go to dealership/s to get this fixed.

This process was initiated in February 2025, the warranty lady Samantha said I should bring in my vehicle in March. Only for them to NOT do any work but take pictures of the chipping paint. Months went by and I kept following up, and she’d give me excuses “there’s still 4 cars, it’s first come first serve” , they’d not take calls and so forth until the end of June when I escalated to Head office and indicated that I will not be communicating any further we taking the legal route, 3 days later she responds and asks when I can bring in my vehicle..

Oh boy to my surprise, I took in my vehicle and was told I’d be called when it’s ready later, I left and around 4:30 I tried to call/sent emails on if the car would be ready on the day, so I can go about making arrangements.

Did she not call me to say it will only be ready later the following week, which is 6-7 days. I decided to collect my vehicle as this was just an act out of fear on their end that they’d been escalated and I am taking the legal route, there’s absolutely no reason to keep a bonnet painting car for so so so long!

Anyway my advise, for your sanity stay away. Their service is not professional and they didn’t even apologies. Terrible Mickey Mouse business