Disappointing Service just to book an appointment -SHOCKING

I had been a loyal customer at Flutter for many years, where I never had to provide a deposit for my lash appointments. However, when I recently decided to rebook after a hiatus, I was surprised and disappointed to learn that a deposit was now required. This change felt unexpected and, frankly, shocking. As a long-time client who has contributed significantly to their revenue in the past, this new policy made me feel betrayed.

It is disheartening that the salon, which was quick to accept payments from me before, has now implemented a deposit requirement. I understand the need for certain business practices, but not all clients pose a risk of non-payment. This experience has led me to reconsider my loyalty to Flutter, and I am inclined to permanently seek services elsewhere.

Moreover, I had intended to bring in more clients through referrals, benefiting the salon financially. Unfortunately, this opportunity now seems lost due to their money-driven decision. The overall service experience has shifted from accommodating to domineering, creating a sense of dissatisfaction and disappointment in what was once a positive client-provider relationship.