Complaint

12 Jan 2026 at 20:21 Complaint about customer service. I bought a car last year August and it was a demo car and it had a dent on the left back door and a chip on the window “same door” . I was promised that they fix my car the following week after buying it and they didn’t, ever since then I’ve been calling and whatsapping em about this and I’ve been getting empty promises up until I fixed the dent on the door myself which cost me R2800 because it was starting to rust.

After that I call em around November still complaining and asking for my refund and my window to be replaced and they would keep giving me empty promises telling me that they’ve ordered the window n etc. come December time I kept contacting em because they were not showing any interest in my complaint and I had to be the one doing follow ups. I ended up Speaking to a guy called Reece who works there and he gave me empty promises up until he also referred me to his principal David Joash who also promised me that I’ll be sorted out but also empty promises , last week on the 7th January 2026 I called him and asked him when will I get my window fixed and refund and he promised me that everything will be sorted on Friday the 9th January 2026.

Friday came and I didn’t get a call from em as usual and I didn’t get my window fixed and I didn’t get my refund. When I contacted Joash the Principal he told me he asked the other managers to contact me and his not in kzn and I as a customer as usual… should waste my airtime and call the manager who sold me the car because he didn’t sell me the car. I am very very disappointed and fed up with em .