Relentless Delays, Ignorance, and Breach of Consumer Rights by Hyundai East Rand (Boksburg)

​I took delivery of a BMW(Pre-owned) on Thursday, January 29th. Within 24 hours, on Friday, January 30th, a major defect was discovered. ​I submitted a formal notification and cancellation demand to Hyundai East Rand on Monday, February 2nd, well within the 5-business-day cooling-off period. The F&I manager acknowledged this receipt on Tuesday the 3rd, but no feedback or escalation took place. ​I was forced to personally escalate the matter to WesBank, who confirmed that they have not received any correspondence from Hyundai. Hyundai's sales manager provided continuous excuses, citing the need for dealer principal or regional confirmation, resulting in a six-day delay. ​This deliberate delay has left me without essential transport, as my trade-in remains with Hyundai. Furthermore, BMW has now threatened to impose storage fees due to Hyundai's silence. ​This experience is a clear violation of the Consumer Protection Act and the National Credit Act, demonstrating a profound disregard for customer satisfaction and rights.