IM
Innocent M
Active since Nov 2015
6
Reviews
0
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Reviews
6 reviews2 months ago
Relentless Delays, Ignorance, and Breach of Consumer Rights by Hyundai East Rand (Boksburg)
I took delivery of a BMW(Pre-owned) on Thursday, January 29th. Within 24 hours, on Friday, January 30th, a major defect was discovered. I submitted a formal notification and cancellation demand to Hyundai East Rand on Monday, February 2nd, well within the 5-business-day cooling-off period. The F&I manager acknowledged this receipt on Tuesday the 3rd, but no feedback or escalation took place. I was forced to personally escalate the matter to WesBank, who confirmed that they have not received any correspondence from Hyundai. Hyundai's sales manager provided continuous excuses, citing the need for dealer principal or regional confirmation, resulting in a six-day delay. This deliberate delay has left me without essential transport, as my trade-in remains with Hyundai. Furthermore, BMW has now threatened to impose storage fees due to Hyundai's silence. This experience is a clear violation of the Consumer Protection Act and the National Credit Act, demonstrating a profound disregard for customer satisfaction and rights.
0 replies
2 months ago
Relentless Delays, Ignorance, and Breach of Consumer Rights by Hyundai East Rand (Boksburg)
I took delivery of a BMW(Pre-owned) on Thursday, January 29th. Within 24 hours, on Friday, January 30th, a major defect was discovered. I submitted a formal notification and cancellation demand to Hyundai East Rand on Monday, February 2nd, well within the 5-business-day cooling-off period. The F&I manager acknowledged this receipt on Tuesday the 3rd, but no feedback or escalation took place. I was forced to personally escalate the matter to WesBank, who confirmed that they have not received any correspondence from Hyundai. Hyundai's sales manager provided continuous excuses, citing the need for dealer principal or regional confirmation, resulting in a six-day delay. This deliberate delay has left me without essential transport, as my trade-in remains with Hyundai. Furthermore, BMW has now threatened to impose storage fees due to Hyundai's silence. This experience is a clear violation of the Consumer Protection Act and the National Credit Act, demonstrating a profound disregard for customer satisfaction and rights.
0 replies
23 months ago
AFRIHOST: Frustration with Vumatel's Unresponsiveness and Lack of Resolution
I am writing to express my disappointment with the lack of progress in resolving my ongoing intermittent internet connection issue. While I appreciate Afrihost's efforts, Vumatel's complete lack of cooperation is unacceptable. I first reported the issue on April 14th. A Vumatel technician was sent out, but did not fix the problem. Since then, I have opened multiple tickets through Afrihost requesting a fibre line replacement, but Vumatel has ignored these requests. My tickets are closed with no resolution and false claims that the issue is fixed. It has been a week, and Vumatel refuses to provide feedback or send a technician. This lack of service is affecting my ability to work remotely and is forcing me to incur additional expenses for mobile data. I urge Afrihost to escalate this matter with Vumatel and demand a prompt resolution. I am paying for a service that I am not receiving, and this situation is causing significant inconvenience and financial strain.
0 replies
23 months ago
Unresolved Intermittent Connection and Refusal to Address Issue
I am writing to express my extreme frustration with Vumatel's complete lack of response and action regarding my ongoing intermittent internet connection issue. I have been a loyal customer, but the service I have received is appalling. My problems began on April 14th, and I immediately reported it to Afrihost (my ISP). A Vumatel technician was sent out, but he merely checked the line and left, claiming everything was fine. This was obviously not the case as the issues persisted. I have since opened numerous tickets with Afrihost, requesting a Vumatel technician to replace the entire fibre line. Each time, my ticket is closed with no action taken and a false claim that the issue is resolved. It has been a week now, and despite my ISP's efforts, Vumatel refuses to provide feedback or send a technician. This lack of service is unacceptable. I work remotely, and this ongoing issue is severely impacting my ability to do my job. I am forced to purchase mobile data, an expense I had not budgeted for. I am paying for a service that Vumatel is failing to provide. I demand immediate action from Vumatel to resolve this ongoing issue. I expect a technician to be sent out to replace my fibre line as soon as possible.
212 replies
32 months ago
Never do business with Tech5.. Unless you are strong enough to carry the worst customer service
Worst service ever, registered with them on the 4th of August and theyve been sending a technician to come check and still no progress. Apparently my details were mixed up with another unit and now my connection is down. you call them they tell you they are on it you call again you get a different support agent and they close tickets without completing the.. And now collectively I've been disconnected for a total of 15days and I'm told I need to pay a full monthly amount fee and they can o ly refund me back for 21days without connection. That's total bull** I can't be paying for services not rendered to me and they are dragging feet to fix my issue and they don't car about service delivery as they should. And now I'm told I can't cancel with them without a months notice. This is total madness
0 replies
127 months ago
Two Weeks Of Waiting And Nothing
A cell C sales person called to offer a phone contract deal, on the 28th of October, She said their orders takes 48hrs-72hrs for delivery, okay good, then i gave her my work address for delivery(Kempton Park), physical address where i reside(Pretoria), my id number and all the required info asked for clearance and approval. Come the 2nd of November the courier guys calls me and tell me my delivery from Cell C is ready and asked if il be available to receive, i excitedly said yes, they called me to come collect at our reception only to find that Cell C Just Sent a box with just a single sim card<br> well the courier guys told me the phone they dont have stock but they'l get phones on 5th of October, i then signed of the delivery since i couldn't return it back because it did not have a phone with. so i called Cell c again to complain on not receiving the phone but just a sim card that i cant even use to the sales person who called me from the start her name is Sameria/Samelia(Not Sure of the name) and told me same thing as the courier guys, come the 5th of October they stil postponed to this week on the 9th of October, still nothing. OTP Number is 221198. Phone is (HUAWEI P8 Light)
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)