HE
Hyundai Edwin Swales
Claimed Business
HE
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hyundai Edwin Swales
Hyundai Edwin Swales has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Hyundai Edwin Swales across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVA
Vassie A
1 reviews | Active since Jan 2020
12 Jan 2026, 20:16
Hyundai dishonest sales team
I purchased a motor vehicle on 08 October 2025. From the date of collection, the vehicle has suffered from repeated, serious defects, including: Overheating and failure to start on the day of collection Extended loss of use of the vehicle, requiring multiple courtesy vehicles Paint deterioration shortly after delivery Gearbox malfunction resulting in the vehicle breaking down A subsequent full electronic failure Despite being afforded several opportunities to repair the vehicle, the defects have persisted. The vehicle is clearly not of good quality, not durable, and not fit for purpose, as required by the Consumer Protection Act. A request for a full refund was made after the first defect, however this was delayed and not honoured. The dealership has now attempted to return the vehicle despite it having been lawfully rejected. I am not prepared to accept any further repairs or replacement In terms of section 56(2)(a) of the Consumer Protection Act, I hereby elect a full refund of the purchase price. The sales person advised that he will refund me. The vehicle will be returned to the dealership and the rightful thing to do is to refund my money. I am a 63 year old widow and this sales team wanted to take advantage of my knowledge for cars and sold me a defective motor vehicle. Please guys do your homework before you buy any cars from them even if it means getting a diagnostic test.
Helpful (0)
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Vassie A
1 reviews | Active since Jan 2020
12 Jan 2026, 20:16
Hyundai dishonest sales team
I purchased a motor vehicle on 08 October 2025. From the date of collection, the vehicle has suffered from repeated, serious defects, including: Overheating and failure to start on the day of collection Extended loss of use of the vehicle, requiring multiple courtesy vehicles Paint deterioration shortly after delivery Gearbox malfunction resulting in the vehicle breaking down A subsequent full electronic failure Despite being afforded several opportunities to repair the vehicle, the defects have persisted. The vehicle is clearly not of good quality, not durable, and not fit for purpose, as required by the Consumer Protection Act. A request for a full refund was made after the first defect, however this was delayed and not honoured. The dealership has now attempted to return the vehicle despite it having been lawfully rejected. I am not prepared to accept any further repairs or replacement In terms of section 56(2)(a) of the Consumer Protection Act, I hereby elect a full refund of the purchase price. The sales person advised that he will refund me. The vehicle will be returned to the dealership and the rightful thing to do is to refund my money. I am a 63 year old widow and this sales team wanted to take advantage of my knowledge for cars and sold me a defective motor vehicle. Please guys do your homework before you buy any cars from them even if it means getting a diagnostic test.
0
Replies (0)TP
Thamesan P
1 reviews | Active since Jan 2020
17 Dec 2025, 05:44
Never trust hyundai
Good day, I am writing to formally raise my concern regarding my Hyundai i10, which I purchased less than a year ago. Since the purchase, I have been experiencing ongoing issues with the vehicle. Despite repeatedly reporting these problems to the dealership, I have been advised that there is nothing wrong with the car. Currently, the power windows are no longer functioning, and the vehicle is also making unusual noises. These issues are extremely concerning, especially given that the car is still under a year old. A vehicle of this age should not be experiencing such persistent faults. I am highly dissatisfied with the condition of the vehicle and the lack of resolution provided thus far. I request that this matter be taken seriously and that a thorough inspection and appropriate repairs be carried out as a matter of urgency. I look forward to your prompt response and resolution. Kind regards, Thamesan Padayachee
Helpful (0)
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Thamesan P
1 reviews | Active since Jan 2020
17 Dec 2025, 05:44
Never trust hyundai
Good day, I am writing to formally raise my concern regarding my Hyundai i10, which I purchased less than a year ago. Since the purchase, I have been experiencing ongoing issues with the vehicle. Despite repeatedly reporting these problems to the dealership, I have been advised that there is nothing wrong with the car. Currently, the power windows are no longer functioning, and the vehicle is also making unusual noises. These issues are extremely concerning, especially given that the car is still under a year old. A vehicle of this age should not be experiencing such persistent faults. I am highly dissatisfied with the condition of the vehicle and the lack of resolution provided thus far. I request that this matter be taken seriously and that a thorough inspection and appropriate repairs be carried out as a matter of urgency. I look forward to your prompt response and resolution. Kind regards, Thamesan Padayachee
0
Replies (0)BH
Bronwyn H
1 reviews | Active since Jan 2020
19 Mar 2025, 07:36
HYUNDAI dishonesty!
I have always been a massive fan of Hyundai cars. Infact, between my husband and myself we have purchased 5 hyundai's from Raj at Durban South Edwin Swales Branch. Just last year October we decided it was time for an upgrade, and opted for the new Tucson, during this process we traded in our older Tucson. Once all the paperwork was "completed" we were allowed to take the vehicle. A few days later we received a call to tell us that the car had not gone in for it's COR and therefore we would need to bring it back to the dealership so they could take it for COR. We took the car in, and the lady that we were dealing with drove the car to the COR offices only to come back a few minutes later and tell us that the COR offices were closed and that we would need to bring the car back again when they are open. This caused so much frustration, as this should have all be done before collecting the car. But my husband was patient enough and took it back for a second time, Just a few weeks later my husband received a call from a lawyer stating that the Tucson we had traded in had been in an accident and that he needed to settle the damages as the vehicle was still in his name, which is ludicris, as Hyundai had already had the vehicle for several weeks, surely they would have arranged the change of ownership!!! One would think this is the case, but believe me, this branch has failed at customer care from all sides. When my husband called Raj, the principal dealer, he mention that their finance lady had taken the car and she was the one that had the accident, so my husband asked for the case number (As the accident should have been registered with the police), and a copy of her license. He received every excuse under the sun and these document were never received. After several calls backwards and forwards, we have eventually managed to get through to the lawyers and explained the situation. However, this should not have been the case, this vehicle should not have been driven off of the parking lot for a joy ride if its still in the old owners name and not in Hyundai's name as yet. And to add salt to the would, out new Tucson is still not registered on the NATIS system!! HOW CAN SO MUCH GO WRONG with one dealership!!! Hyundai Edwin Swales - Catch a way up!
Helpful (0)
|Replies (0)BH
Bronwyn H
1 reviews | Active since Jan 2020
19 Mar 2025, 07:36
HYUNDAI dishonesty!
I have always been a massive fan of Hyundai cars. Infact, between my husband and myself we have purchased 5 hyundai's from Raj at Durban South Edwin Swales Branch. Just last year October we decided it was time for an upgrade, and opted for the new Tucson, during this process we traded in our older Tucson. Once all the paperwork was "completed" we were allowed to take the vehicle. A few days later we received a call to tell us that the car had not gone in for it's COR and therefore we would need to bring it back to the dealership so they could take it for COR. We took the car in, and the lady that we were dealing with drove the car to the COR offices only to come back a few minutes later and tell us that the COR offices were closed and that we would need to bring the car back again when they are open. This caused so much frustration, as this should have all be done before collecting the car. But my husband was patient enough and took it back for a second time, Just a few weeks later my husband received a call from a lawyer stating that the Tucson we had traded in had been in an accident and that he needed to settle the damages as the vehicle was still in his name, which is ludicris, as Hyundai had already had the vehicle for several weeks, surely they would have arranged the change of ownership!!! One would think this is the case, but believe me, this branch has failed at customer care from all sides. When my husband called Raj, the principal dealer, he mention that their finance lady had taken the car and she was the one that had the accident, so my husband asked for the case number (As the accident should have been registered with the police), and a copy of her license. He received every excuse under the sun and these document were never received. After several calls backwards and forwards, we have eventually managed to get through to the lawyers and explained the situation. However, this should not have been the case, this vehicle should not have been driven off of the parking lot for a joy ride if its still in the old owners name and not in Hyundai's name as yet. And to add salt to the would, out new Tucson is still not registered on the NATIS system!! HOW CAN SO MUCH GO WRONG with one dealership!!! Hyundai Edwin Swales - Catch a way up!
0
Replies (0)NP
Neil P
1 reviews | Active since Jan 2020
18 Feb 2025, 08:42
Poor customer service !!!
Hyundai Edwin Swales. Poor & Unsatisfactory customer service once my service was done on the 15/01/25. after service was done on my vehicle , they did not clear the service warning light and they did not adjust the hand brakes properly so every time I park off on an incline the car rolls backwards even though my breaks are in good order. I had called in last week to advise the service booking clerk Odette and Sherlene that I will be sending my brother to come in with the vehicle this Saturday 08/02/25 to have the matter sorted out as I work far away at Durban north and he works nearby the dealership and he will be there before 08.00am . Please assist him as he arrives there as he also needs to be at work. They have advised that it wont be a problem to sort out and it wont take more than 05 minutes. When he arrives there this morning. The service center is opened and some vehicles are in the parking and there is nobody in the office to assist him. he had to leave and get back to work . I mentioned to him that I will contact the dealership that he was there and there were nobody around to assist him. I spoke to a person from the service center . he advised his name is Jan, as I couldn't clearly hear what he was saying. he was very rude and unprofessional over the telephone. I explained to him that prior to this I called him to book the vehicle early to sort the matter out when my brother arrives. his response was we only open at 08.00 am. Then i said to him that's besides the point , if so then my brother would have left the car there if someone assisted, and once sorted they could have dropped the vehicle off down the road at his workplace. I said to him now my brother has to leave work at 09.00am during his lunch break to bring the vehicle back to the service center. Unfortunately , Never again will I bring my vehicle to the service center . I will go back to Hyundai Umhlanga even though they are extremely busy but of good service and customer satisfaction.
Helpful (0)
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Neil P
1 reviews | Active since Jan 2020
18 Feb 2025, 08:42
Poor customer service !!!
Hyundai Edwin Swales. Poor & Unsatisfactory customer service once my service was done on the 15/01/25. after service was done on my vehicle , they did not clear the service warning light and they did not adjust the hand brakes properly so every time I park off on an incline the car rolls backwards even though my breaks are in good order. I had called in last week to advise the service booking clerk Odette and Sherlene that I will be sending my brother to come in with the vehicle this Saturday 08/02/25 to have the matter sorted out as I work far away at Durban north and he works nearby the dealership and he will be there before 08.00am . Please assist him as he arrives there as he also needs to be at work. They have advised that it wont be a problem to sort out and it wont take more than 05 minutes. When he arrives there this morning. The service center is opened and some vehicles are in the parking and there is nobody in the office to assist him. he had to leave and get back to work . I mentioned to him that I will contact the dealership that he was there and there were nobody around to assist him. I spoke to a person from the service center . he advised his name is Jan, as I couldn't clearly hear what he was saying. he was very rude and unprofessional over the telephone. I explained to him that prior to this I called him to book the vehicle early to sort the matter out when my brother arrives. his response was we only open at 08.00 am. Then i said to him that's besides the point , if so then my brother would have left the car there if someone assisted, and once sorted they could have dropped the vehicle off down the road at his workplace. I said to him now my brother has to leave work at 09.00am during his lunch break to bring the vehicle back to the service center. Unfortunately , Never again will I bring my vehicle to the service center . I will go back to Hyundai Umhlanga even though they are extremely busy but of good service and customer satisfaction.
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Replies (0)NM
BK
Bhekanani K
1 reviews | Active since Jan 2020
4 Jan 2024, 13:00
SOLD A USED VEHICLE AS A NEW VEHICLE
I requested to buy a Toyota Hilux d/cab 2020 or 2021 model brand new from their sales person ****son Chetty he agreed to find me one but he failed to get me one and he got me a Nissan Navara 2023 which I liked as it's also beautiful and the capacity is enough for my needs. My issue is the vehicle is used it came with 10500Km on the clock, cracked windscreen the body has quite a few dents but with the creditors MFC they said the vehicle is new. The contract with finance appears as a new vehicle whereas it's not. I have informed the sales person to resolve the issue but he gives me the runaround. He has given me different dates where he promised to rectify the problem but never did .
Helpful (0)
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Bhekanani K
1 reviews | Active since Jan 2020
4 Jan 2024, 13:00
SOLD A USED VEHICLE AS A NEW VEHICLE
I requested to buy a Toyota Hilux d/cab 2020 or 2021 model brand new from their sales person ****son Chetty he agreed to find me one but he failed to get me one and he got me a Nissan Navara 2023 which I liked as it's also beautiful and the capacity is enough for my needs. My issue is the vehicle is used it came with 10500Km on the clock, cracked windscreen the body has quite a few dents but with the creditors MFC they said the vehicle is new. The contract with finance appears as a new vehicle whereas it's not. I have informed the sales person to resolve the issue but he gives me the runaround. He has given me different dates where he promised to rectify the problem but never did .
0
Replies (0)TN
Trishalan N
1 reviews | Active since Jan 2020
1 Jun 2023, 07:15
Kyle the best salesman
I had the best experience dealing with Kyle, he is a great sales person. He is honest and gives you his full attention even going as far as showing the new cars on the floor, letting you sit inside to get a feel for it. Doesn't rush you into a sale, keeps you informed. I would recommend this salesman any time.
Helpful (0)
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Trishalan N
1 reviews | Active since Jan 2020
1 Jun 2023, 07:15
Kyle the best salesman
I had the best experience dealing with Kyle, he is a great sales person. He is honest and gives you his full attention even going as far as showing the new cars on the floor, letting you sit inside to get a feel for it. Doesn't rush you into a sale, keeps you informed. I would recommend this salesman any time.
0
Replies (0)SP
Sunil P
1 reviews | Active since Jan 2020
4 May 2023, 19:06
Hyundai Edwin Swales ******
I have a issue with an aircon from this workshop. I have had my aircon repaired at this fitment centre and the work done was poor.I paid them in December and the unit still dont work. I have been running arounf and book my car and they ask me to come the next day. So now they tell me they have a new subcontractor and i must pay them separatly. Why as i paid them months ago. These guys are ******
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Sunil P
1 reviews | Active since Jan 2020
4 May 2023, 19:06
Hyundai Edwin Swales ******
I have a issue with an aircon from this workshop. I have had my aircon repaired at this fitment centre and the work done was poor.I paid them in December and the unit still dont work. I have been running arounf and book my car and they ask me to come the next day. So now they tell me they have a new subcontractor and i must pay them separatly. Why as i paid them months ago. These guys are ******
0
Replies (0)