Unhappy Customer-Brand New Hyundai Tucson Rear Shocks Seized at 27 000km

Writing this Review with anger and disappointment for the fact that im now left with a tyre bill and a rear shock bill I now need to sort out.

We purchased a Brand new vehicle in May 2019- all went well until recently when my wife complained about tyres making a noise.

Sent the vehicle for tyres and was informed that the shocks is an issue which I then proceeded to book a service by Hyundai(regular yearly service) and for them to check out shocks.

At first the Tech said shocks is ok and when I informed him that I did a Monroe shock test which came back as faulty, the Foreman then decided that he can’t say that by just looking at it, it must be sent for a Dyno test at tyre Mart which Hyundai did as per Corne Request( service manager I think)

When results came back, we found discrepancy’s where mileage, year model etc was not entered on test and that gave an incorrect result.

We subsequently sent it to tyre mart in N1 city(exactly same dyno machine) and they did the same dyno test inserting all correct information and result was that back shocks is too hard(busy seizing and other already gone)

This Tucson has 28 000km on clock since 2019(that’s 5****m p/year) bear in mind that it just had a 75 000km service with 27 594 on the Clock.

For the 5 years that’s it’s been serviced, Hyundai total bills came to R9560.

Now I’m being told that the Warranty has expired, 19 days from when it was Bought/issued on 16/05/2019

19 DAYS OUT OF WARRANTY!!!

I now have to replace the shocks at R3000 + 4 new tyres at R11 000 meaning total bill R14 000 due to inferior shocks.

I feel quite disappointed in the service and answers received from Hyundai Paarden island