HC
Hyundai Cape Town
Unclaimed Business
HC
Hyundai Cape Town
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1.7|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(66.7%)
1(33.3%)
5(0%)
4(0%)
3(0%)
2(66.7%)
1(33.3%)
Frequently Asked Questions About Hyundai Cape Town
Hyundai Cape Town has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Hyundai Cape Town across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
Lyndsay G
1 reviews | Active since Jan 2020
26 Jan 2026, 15:01
Poor service from sales
Extremely poor service - had to find someone to assist us with viewing a car after walking around the car park looking at cars; waited an hour to see an F&I consultant; waited 3 days for feedback on finance application and eventually sent through a pre approval from my bank; am now on the second temporary licence with no communication re the plates. Sales Consultants did try, permanent F&I was surly and almost rude when I pointed out that my name was incorrectly spelt on the contract and that other info was missing/incorrect. Will never use them again. 2 stars because some did try to help.
Helpful (0)
|Replies (0)LG
Lyndsay G
1 reviews | Active since Jan 2020
26 Jan 2026, 15:01
Poor service from sales
Extremely poor service - had to find someone to assist us with viewing a car after walking around the car park looking at cars; waited an hour to see an F&I consultant; waited 3 days for feedback on finance application and eventually sent through a pre approval from my bank; am now on the second temporary licence with no communication re the plates. Sales Consultants did try, permanent F&I was surly and almost rude when I pointed out that my name was incorrectly spelt on the contract and that other info was missing/incorrect. Will never use them again. 2 stars because some did try to help.
0
Replies (0)JRW
Jody Richards-de Wet
1 reviews | Active since Jan 2020
11 Nov 2025, 11:37
I went to Hyundai Paarden Eiland (Cape Town) with one issue and they detected that my clutch needs to be replaced
I went to Hyundai Paarden Eiland (Cape Town) with one issue and they detected that my clutch needs to be replaced. This was done. On my way there, I realized that my heat gauge was increasing and brought that up too. They say this is normal, even now when my heat gauge is 3/4 high. I have spoken to other Hyundai dealers and they say that this is not normal. My service advisor was very helpful but I am not getting assistance regarding my current issue.
Helpful (0)
|Replies (0)JRW
Jody Richards-de Wet
1 reviews | Active since Jan 2020
11 Nov 2025, 11:37
I went to Hyundai Paarden Eiland (Cape Town) with one issue and they detected that my clutch needs to be replaced
I went to Hyundai Paarden Eiland (Cape Town) with one issue and they detected that my clutch needs to be replaced. This was done. On my way there, I realized that my heat gauge was increasing and brought that up too. They say this is normal, even now when my heat gauge is 3/4 high. I have spoken to other Hyundai dealers and they say that this is not normal. My service advisor was very helpful but I am not getting assistance regarding my current issue.
0
Replies (0)ID
Inga D
1 reviews | Active since Jan 2020
11 Sept 2025, 05:34
Extremely disappointing service
I purchased my car from Hyundai Paarden Eiland with high hopes, but my experience has been nothing short of disappointing and stressful. It began with delays in receiving my license plate and registration. I was promised by the salesperson, Wongalakhe (whom I met through TikTok), that everything would be ready before my temporary permit expired. As the deadline approached, I had to repeatedly follow up, only to be met with dismissive, sarcastic, and unprofessional responses. When I raised genuine safety concerns — driving with an expired permit in an area where hijackings are common — I was told not to “put pressure,” that I “complain a lot,” and that I should just rely on my tracker and insurance. Not only is this unacceptable, but it also shows a complete disregard for my personal safety. At one point, I was even compared to “other clients” as though asking for timely service was unreasonable. Eventually, I had to chase for updates almost daily, and even then, communication was inconsistent. I was assured over and over that my plates would be ready, only to be told at the last minute about “complications with the previous owner.” These issues should have been communicated upfront, not hidden behind empty promises. I was mocked by Wonga as “the lady who was angry and inconvenienced.” I escalated my concerns to the manager, Andre Kuhn. Unfortunately, lWonga’s dismissive, sarcastic, and unprofessional responses continued — proving that management does not enforce proper customer care standards at this dealership. Not long after, my driver’s door stopped unlocking with the remote, clearly pointing to an actuator issue. I immediately reported this to Wongalakhe, who tried to downplay it by suggesting I should use “cheap people they know who fix bumpers and bodywork” — completely inappropriate when the car was still under warranty. I was then referred to the workshop. Morné, from service, initially agreed to assist and even booked a date for the car to be brought in. However, when I sent my driver to drop it off, he was sent back with a quotation and told to claim from insurance. This was despite it being a clear mechanical fault. Only when I physically went there myself did the manager agreed to look at it and door mechanism failure was fixed but the door handle was left unresolved.
Helpful (0)
|Replies (0)ID
Inga D
1 reviews | Active since Jan 2020
11 Sept 2025, 05:34
Extremely disappointing service
I purchased my car from Hyundai Paarden Eiland with high hopes, but my experience has been nothing short of disappointing and stressful. It began with delays in receiving my license plate and registration. I was promised by the salesperson, Wongalakhe (whom I met through TikTok), that everything would be ready before my temporary permit expired. As the deadline approached, I had to repeatedly follow up, only to be met with dismissive, sarcastic, and unprofessional responses. When I raised genuine safety concerns — driving with an expired permit in an area where hijackings are common — I was told not to “put pressure,” that I “complain a lot,” and that I should just rely on my tracker and insurance. Not only is this unacceptable, but it also shows a complete disregard for my personal safety. At one point, I was even compared to “other clients” as though asking for timely service was unreasonable. Eventually, I had to chase for updates almost daily, and even then, communication was inconsistent. I was assured over and over that my plates would be ready, only to be told at the last minute about “complications with the previous owner.” These issues should have been communicated upfront, not hidden behind empty promises. I was mocked by Wonga as “the lady who was angry and inconvenienced.” I escalated my concerns to the manager, Andre Kuhn. Unfortunately, lWonga’s dismissive, sarcastic, and unprofessional responses continued — proving that management does not enforce proper customer care standards at this dealership. Not long after, my driver’s door stopped unlocking with the remote, clearly pointing to an actuator issue. I immediately reported this to Wongalakhe, who tried to downplay it by suggesting I should use “cheap people they know who fix bumpers and bodywork” — completely inappropriate when the car was still under warranty. I was then referred to the workshop. Morné, from service, initially agreed to assist and even booked a date for the car to be brought in. However, when I sent my driver to drop it off, he was sent back with a quotation and told to claim from insurance. This was despite it being a clear mechanical fault. Only when I physically went there myself did the manager agreed to look at it and door mechanism failure was fixed but the door handle was left unresolved.
0
Replies (0)SM
Songezwa M
1 reviews | Active since Jan 2020
21 Jan 2025, 06:24
Bad service!
I had the worst experience ever at Hyundai Paarden Eiland. On 15 November 2024 I took my car in for service and I had a problem with the main window. The window was not fixed as they had to order the "part" in Joburg. The kept quiet the whole of December and I decided to call them on 31 December 2024 and find out the progress I was transferred from one person to the next until I ran out of airtime. I sent an email to Morne Van speyk who then sent an email because saying there's no record of the part being ordered he will look into it and get back to me on Thursday (2 Jan 2025). I came back from my holiday on 6 Jan 2025 with no call or email and I decided to call again on the 7th. I spoke to Morne and he said there's nothing he can do, mind you the window won't go up and I can't drive anywhere with the car. He told me to bring in the car the next day and they will see what they can do to close the window. I went on the 8th and the part magically appeared. I regret taking my car there and never again. They did not even apologise for that
Helpful (0)
|Replies (0)SM
Songezwa M
1 reviews | Active since Jan 2020
21 Jan 2025, 06:24
Bad service!
I had the worst experience ever at Hyundai Paarden Eiland. On 15 November 2024 I took my car in for service and I had a problem with the main window. The window was not fixed as they had to order the "part" in Joburg. The kept quiet the whole of December and I decided to call them on 31 December 2024 and find out the progress I was transferred from one person to the next until I ran out of airtime. I sent an email to Morne Van speyk who then sent an email because saying there's no record of the part being ordered he will look into it and get back to me on Thursday (2 Jan 2025). I came back from my holiday on 6 Jan 2025 with no call or email and I decided to call again on the 7th. I spoke to Morne and he said there's nothing he can do, mind you the window won't go up and I can't drive anywhere with the car. He told me to bring in the car the next day and they will see what they can do to close the window. I went on the 8th and the part magically appeared. I regret taking my car there and never again. They did not even apologise for that
0
Replies (0)ML
Mandlakazi L
1 reviews | Active since Jan 2020
7 Jan 2025, 22:00
HAPPY CUSTOMER
I was assisted by WONGALAKE TUNGATA whom I met on Tiktok...he did everything for me and I am happy with his service, such a loyal and reliable person. If you want to purchase a vehicle, please speak with him @ Hyundai Paarden Eiland
Helpful (0)
|Replies (0)ML
Mandlakazi L
1 reviews | Active since Jan 2020
7 Jan 2025, 22:00
HAPPY CUSTOMER
I was assisted by WONGALAKE TUNGATA whom I met on Tiktok...he did everything for me and I am happy with his service, such a loyal and reliable person. If you want to purchase a vehicle, please speak with him @ Hyundai Paarden Eiland
0
Replies (0)CW
Chanel W
1 reviews | Active since Jan 2020
1 Oct 2024, 13:49
MOST DISHONEST PEOPLE ON EARTH 🌍
If I could I would give - 100 First of all My first question when ever looking at a vehicle is about accident history / damage Well now of course they promised no accident damage or history The words of the sales person was " we are not allowed to sell any vehicle that has been in an accident" After having troubles {on a vehicle that only has 18000km on now} and finally getting my vehicle to Renault as I bought a Renault Kiger they have discovered that the vehicle was sprayed over on the front right side. Contacting Hyundai they said there was probably miner scratched that had to be covered. Then some damages in, around and behind the light was discovered. Obviously no reply on the evidence provided I dont understand how this is legal for such a company to do so So with all of the evidence I have gathered I am taking further actions against Hyundai and all the drama it caused me as a female with a 5 year old in the vehicle
Helpful (0)
|Replies (0)CW
Chanel W
1 reviews | Active since Jan 2020
1 Oct 2024, 13:49
MOST DISHONEST PEOPLE ON EARTH 🌍
If I could I would give - 100 First of all My first question when ever looking at a vehicle is about accident history / damage Well now of course they promised no accident damage or history The words of the sales person was " we are not allowed to sell any vehicle that has been in an accident" After having troubles {on a vehicle that only has 18000km on now} and finally getting my vehicle to Renault as I bought a Renault Kiger they have discovered that the vehicle was sprayed over on the front right side. Contacting Hyundai they said there was probably miner scratched that had to be covered. Then some damages in, around and behind the light was discovered. Obviously no reply on the evidence provided I dont understand how this is legal for such a company to do so So with all of the evidence I have gathered I am taking further actions against Hyundai and all the drama it caused me as a female with a 5 year old in the vehicle
0
Replies (0)ML
Mikial L
1 reviews | Active since Jan 2020
5 Jun 2024, 13:12
Unhappy Customer-Brand New Hyundai Tucson Rear Shocks Seized at 27 000km
Writing this Review with anger and disappointment for the fact that im now left with a tyre bill and a rear shock bill I now need to sort out. We purchased a Brand new vehicle in May 2019- all went well until recently when my wife complained about tyres making a noise. Sent the vehicle for tyres and was informed that the shocks is an issue which I then proceeded to book a service by Hyundai(regular yearly service) and for them to check out shocks. At first the Tech said shocks is ok and when I informed him that I did a Monroe shock test which came back as faulty, the Foreman then decided that he can’t say that by just looking at it, it must be sent for a Dyno test at tyre Mart which Hyundai did as per Corne Request( service manager I think) When results came back, we found discrepancy’s where mileage, year model etc was not entered on test and that gave an incorrect result. We subsequently sent it to tyre mart in N1 city(exactly same dyno machine) and they did the same dyno test inserting all correct information and result was that back shocks is too hard(busy seizing and other already gone) This Tucson has 28 000km on clock since 2019(that’s 5****m p/year) bear in mind that it just had a 75 000km service with 27 594 on the Clock. For the 5 years that’s it’s been serviced, Hyundai total bills came to R9560. Now I’m being told that the Warranty has expired, 19 days from when it was Bought/issued on 16/05/2019 19 DAYS OUT OF WARRANTY!!! I now have to replace the shocks at R3000 + 4 new tyres at R11 000 meaning total bill R14 000 due to inferior shocks. I feel quite disappointed in the service and answers received from Hyundai Paarden island
Helpful (0)
|Replies (0)ML
Mikial L
1 reviews | Active since Jan 2020
5 Jun 2024, 13:12
Unhappy Customer-Brand New Hyundai Tucson Rear Shocks Seized at 27 000km
Writing this Review with anger and disappointment for the fact that im now left with a tyre bill and a rear shock bill I now need to sort out. We purchased a Brand new vehicle in May 2019- all went well until recently when my wife complained about tyres making a noise. Sent the vehicle for tyres and was informed that the shocks is an issue which I then proceeded to book a service by Hyundai(regular yearly service) and for them to check out shocks. At first the Tech said shocks is ok and when I informed him that I did a Monroe shock test which came back as faulty, the Foreman then decided that he can’t say that by just looking at it, it must be sent for a Dyno test at tyre Mart which Hyundai did as per Corne Request( service manager I think) When results came back, we found discrepancy’s where mileage, year model etc was not entered on test and that gave an incorrect result. We subsequently sent it to tyre mart in N1 city(exactly same dyno machine) and they did the same dyno test inserting all correct information and result was that back shocks is too hard(busy seizing and other already gone) This Tucson has 28 000km on clock since 2019(that’s 5****m p/year) bear in mind that it just had a 75 000km service with 27 594 on the Clock. For the 5 years that’s it’s been serviced, Hyundai total bills came to R9560. Now I’m being told that the Warranty has expired, 19 days from when it was Bought/issued on 16/05/2019 19 DAYS OUT OF WARRANTY!!! I now have to replace the shocks at R3000 + 4 new tyres at R11 000 meaning total bill R14 000 due to inferior shocks. I feel quite disappointed in the service and answers received from Hyundai Paarden island
0
Replies (0)CT
Colin T
1 reviews | Active since Jan 2020
20 Apr 2024, 15:35
Oil sump nuts not tightened.. Shoddy service work
My daughter had her car serviced a week ago. She ended up stranded on the side of the road as they had not tightened the oil sump nuts after replacing the oil and the engine oil leaked on her way to where we live, 200km away, to nothing. This shoddy work potentially put my daughter, a university student, in harms way and potentially resulted in major damage to the engine.. We are taking this further as damage to the pistons is yet to be determined. The mechanic we used to help us resolve this emergency, was appalled at how these guys left the engine after a service as well as ignoring basic service requirements such as checking, cleaning or replacing air filters for example.
Helpful (0)
|Replies (0)CT
Colin T
1 reviews | Active since Jan 2020
20 Apr 2024, 15:35
Oil sump nuts not tightened.. Shoddy service work
My daughter had her car serviced a week ago. She ended up stranded on the side of the road as they had not tightened the oil sump nuts after replacing the oil and the engine oil leaked on her way to where we live, 200km away, to nothing. This shoddy work potentially put my daughter, a university student, in harms way and potentially resulted in major damage to the engine.. We are taking this further as damage to the pistons is yet to be determined. The mechanic we used to help us resolve this emergency, was appalled at how these guys left the engine after a service as well as ignoring basic service requirements such as checking, cleaning or replacing air filters for example.
0
Replies (0)