Songezwa M

Bad service!

I had the worst experience ever at Hyundai Paarden Eiland. On 15 November 2024 I took my car in for service and I had a problem with the main window. The window was not fixed as they had to order the "part" in Joburg. The kept quiet the whole of December and I decided to call them on 31 December 2024 and find out the progress I was transferred from one person to the next until I ran out of airtime. I sent an email to Morne Van speyk who then sent an email because saying there's no record of the part being ordered he will look into it and get back to me on Thursday (2 Jan 2025). I came back from my holiday on 6 Jan 2025 with no call or email and I decided to call again on the 7th. I spoke to Morne and he said there's nothing he can do, mind you the window won't go up and I can't drive anywhere with the car. He told me to bring in the car the next day and they will see what they can do to close the window. I went on the 8th and the part magically appeared. I regret taking my car there and never again. They did not even apologise for that