Inga D

Extremely disappointing service

I purchased my car from Hyundai Paarden Eiland with high hopes, but my experience has been nothing short of disappointing and stressful. It began with delays in receiving my license plate and registration. I was promised by the salesperson, Wongalakhe (whom I met through TikTok), that everything would be ready before my temporary permit expired. As the deadline approached, I had to repeatedly follow up, only to be met with dismissive, sarcastic, and unprofessional responses. When I raised genuine safety concerns — driving with an expired permit in an area where hijackings are common — I was told not to “put pressure,” that I “complain a lot,” and that I should just rely on my tracker and insurance. Not only is this unacceptable, but it also shows a complete disregard for my personal safety. At one point, I was even compared to “other clients” as though asking for timely service was unreasonable. Eventually, I had to chase for updates almost daily, and even then, communication was inconsistent. I was assured over and over that my plates would be ready, only to be told at the last minute about “complications with the previous owner.” These issues should have been communicated upfront, not hidden behind empty promises. I was mocked by Wonga as “the lady who was angry and inconvenienced.” I escalated my concerns to the manager, Andre Kuhn. Unfortunately, lWonga’s dismissive, sarcastic, and unprofessional responses continued — proving that management does not enforce proper customer care standards at this dealership. Not long after, my driver’s door stopped unlocking with the remote, clearly pointing to an actuator issue. I immediately reported this to Wongalakhe, who tried to downplay it by suggesting I should use “cheap people they know who fix bumpers and bodywork” — completely inappropriate when the car was still under warranty. I was then referred to the workshop. Morné, from service, initially agreed to assist and even booked a date for the car to be brought in. However, when I sent my driver to drop it off, he was sent back with a quotation and told to claim from insurance. This was despite it being a clear mechanical fault. Only when I physically went there myself did the manager agreed to look at it and door mechanism failure was fixed but the door handle was left unresolved.