Still Waiting for Towing Reimbur*****t

Last Dec I called my Hyundai Roadside Assistance (HRA) for a tow. It was evening, Temps 21 degrees and AAA left me stranded for 3 hours. If not for a friend I would have frozen. After multiple calls to HRA, I was advised to call another towing service and promised I'd be reimbursed by AAA. Now 5 months later, multiple submissions and calls again to HRA, I have still not received the funds from AAA. The "check in the mail" has never arrived. I am beyond frustrated and have no idea how much longer they will drag this out.