Hyundai South Africa - Knysna

Knysna Hyundai Circus - AVOID

Took my car to Knysna Hyundai workshop for a warranty claim. My claim was for the dealership to look at the cooling system as the vehicle overheated and there was a noise coming from the engine while I was driving few days before. Signed the job card and left. Lyndall, who I found at the workshop called to say I had to collect the car. Warranty will not cover the claim, the car was involved in an accident and the radiator was leaking. I went to collect the vehicle, to my surprise I had to pay R800 diagnosis fee. I questioned this and he wanted to know from me if I thought they worked for free? Took my car and drove away, came back 2 days later to ask where was the radiator leaking? Yes there is clear physical impact that must have happened but the radiator was never affected. I have had the car for 4 months now and have never been in an accident. I wanted more answers, Lyndall called his technician - Siya. Things got worse as he could not answer my questions about his diagnosis. He got heated and told me to bring the car so he can put it on the lift to show me where it was leaking. The 2 clowns were in my ear by now saying whatever they can. Telling me to call the police or Allsound security as I would never get my money back. Siya's notes were a mere 15 minutes to get to his conclusion. When I asked the cause for the noise in the engine, he did not know. What did I pay for? My advise to all Hyundai owners in Knysna, please think twice about taking your car there. They are clowns at that workshop and I doubt Siya's abilities in carrying out his duties. Judging at how quiet their worshop is, I should have picked up they needed R800 more than I do. Lyndall and Siya, rude and arrogant that will run this dealership into a costly legal battle. Maybe they looked at my skin colour and thought I don't qualify as a customer. To make matters worse, Dale their superior applauds and maintains they did what they had to do and acted according to the company's standards. It is clear, the 2 have their master in Dale, they learn from him. In case you did not know Sir, customer service is very important when running a business. You need to equip yourself with conflict resolution skills. Don't encourage incorrect behavior.