Terrible Service from Hyundai Plumsted !!!!

My vehicle was booked for a service on 1 December 2025, which I delivered to the branch that morning. Ms. Shanlyn Absalon was assigned as my Service Advisor and provided updates via email and WhatsApp.

Upon collecting my vehicle on 2 December 2025, I immediately noticed that the service engine light remained on, despite the vehicle having undergone a major service. This was highly concerning, as any additional faults should have been identified during the diagnostic process.

It was then agreed that the vehicle would return on 8 December 2025 for further assessment — work that should have been completed during the initial service. On 10 December 2025, Ms. Absalon advised that the issue was caused by a leak on the exhaust pipe resulting in an under boost. I specifically queried whether this would be covered under warranty, particularly as her email dated 3 December 2025 at 14:49 explicitly confirmed that the vehicle was still under warranty and that repairs would take approximately 3–4 working days. I proceeded based on this written assurance.

However, on 11 December 2025, I received a WhatsApp message stating that the warranty had in fact expired in February 2025 and that the dealership would not be able to assist. I was then issued a quotation for R52,819.10 for repairs. The contradiction between written confirmation of warranty coverage and the subsequent reversal is unacceptable and reflects a serious lapse in accuracy, communication, and internal accountability. Had I been correctly informed, I would not have returned the vehicle to the branch.

The situation deteriorated further when I collected my vehicle this morning. The car is now in a significantly worse condition than before it was handed over. It is shuddering, misfiring, and unable to exceed 60 km/h. I had my two young daughters in the vehicle at the time, and the lack of care demonstrated by your workshop placed us at unnecessary risk.

Attempts to contact the branch were equally concerning. Calls to the workshop and parts divisions went unanswered, while the sales department responded immediately. Only one sales representative demonstrated any sense of responsibility by returning my call. This lack of responsiveness from the relevant departments is wholly unprofessional.

I've since taken the vehicle to a private workshop and to my surprise the faults that they (Hyundai Plumsted) diagnosed was never the issue and to add insult to injury half the stuff they claiming that was done when the vehicle was serviced was never done.

Initially I made contact with Hyundai South Africa via Telephone & Email on the 22nd December 2025 to log a formal complaint and nobody has taken the liberty to call me back or respond to my emails because that is just the way they do things, ripping people off of their hard earn monies!!!!!