HP
Hyundai Plumstead
Unclaimed Business
HP
Hyundai Plumstead
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Plumstead is experiencing severe customer dissatisfaction across both sales and service departments. Recurring complaints highlight poor communication, unanswered calls, and a lack of follow-through from service advisors and management including Jacques and Edgar. Multiple customers report vehicles returned in worse condition after servicing, unresolved mechanical faults, and misleading vehicle listings with incorrect mileage. Safety concerns, including brake failure and engine issues on newer vehicles, remain unaddressed. Customers consistently note that the sales department is responsive while after-sales support is virtually non-existent.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-89
Recommended: Unlikely
Review Distribution
1|13 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hyundai Plumstead
Based on recent customer reviews, Hyundai Plumstead is experiencing severe customer dissatisfaction across both sales and service departments. Recurring complaints highlight poor communication, unanswered calls, and a lack of follow-through from service advisors and management including Jacques and Edgar. Multiple customers report vehicles returned in worse condition after servicing, unresolved mechanical faults, and misleading vehicle listings with incorrect mileage. Safety concerns, including brake failure and engine issues on newer vehicles, remain unaddressed. Customers consistently note that the sales department is responsive while after-sales support is virtually non-existent.
Hyundai Plumstead has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Hyundai Plumstead across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
Mikail K
1 reviews | Active since Jan 2020
21 Jan 2026, 10:16
Poor Service
I am writing to formally express my dissatisfaction and concern regarding my experience with Hyundai Plumstead following the purchase of a Hyundai Grand i10 on 24 December 2025. Shortly after purchasing the vehicle, I experienced brake failure while driving. I returned the vehicle to Hyundai Plumstead, where I was advised that they had never experienced such an issue before. No fault was found. Thereafter, my mother used the vehicle and experienced the exact same brake failure. Due to safety concerns, she was too afraid to continue driving the vehicle. The vehicle was then taken in for a test drive and placed on diagnostics, where once again I was advised that no issues were detected. Despite this, the problem persists, and I no longer feel safe driving the vehicle. Since then, it has become an ongoing battle to have the vehicle collected for further assessment. I have been dealing with the Sales Manager, Yuan Jones, who has not been responding to messages or keeping me updated, despite my requests for communication regarding the collection and next steps. At this stage, no one has been able to provide me with clear feedback, updates, or guidance on how this matter will be resolved. I was only advised that the vehicle needs to be tested again, with no timeline or reassurance provided. This entire experience has been extremely disappointing and stressful, particularly given that this is a safety-related concern. I regret purchasing this vehicle through Hyundai Plumstead and would not recommend this dealership based on the service and lack of communication I have received. I am requesting urgent intervention, clear communication, and a resolution to this matter as soon as possible. I look forward to your prompt response.
Helpful (0)
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Mikail K
1 reviews | Active since Jan 2020
21 Jan 2026, 10:16
Poor Service
I am writing to formally express my dissatisfaction and concern regarding my experience with Hyundai Plumstead following the purchase of a Hyundai Grand i10 on 24 December 2025. Shortly after purchasing the vehicle, I experienced brake failure while driving. I returned the vehicle to Hyundai Plumstead, where I was advised that they had never experienced such an issue before. No fault was found. Thereafter, my mother used the vehicle and experienced the exact same brake failure. Due to safety concerns, she was too afraid to continue driving the vehicle. The vehicle was then taken in for a test drive and placed on diagnostics, where once again I was advised that no issues were detected. Despite this, the problem persists, and I no longer feel safe driving the vehicle. Since then, it has become an ongoing battle to have the vehicle collected for further assessment. I have been dealing with the Sales Manager, Yuan Jones, who has not been responding to messages or keeping me updated, despite my requests for communication regarding the collection and next steps. At this stage, no one has been able to provide me with clear feedback, updates, or guidance on how this matter will be resolved. I was only advised that the vehicle needs to be tested again, with no timeline or reassurance provided. This entire experience has been extremely disappointing and stressful, particularly given that this is a safety-related concern. I regret purchasing this vehicle through Hyundai Plumstead and would not recommend this dealership based on the service and lack of communication I have received. I am requesting urgent intervention, clear communication, and a resolution to this matter as soon as possible. I look forward to your prompt response.
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Replies (0)KP
Kelly P
1 reviews | Active since Jan 2020
19 Jan 2026, 11:41
Shocking service - currently 2 months without my vehicle
I am absolutely shocked by the service department at Hyundai Plumstead, and even more disturbed to see that I am not the only customer experiencing this level of service. My Hyundai Creta went in for a routine 60,000km service on 21 November 2025 with NO issues at all. When I collected it the same day, it was returned completely undriveable — warning lights on, steering locked, nothing working. My car came out far worse than it went in. Nearly two months later, I am still without my vehicle!! The service, communication, and lack of urgency from Jacques and the service department have been unacceptable. I have had to chase constantly with little transparency or accountability. I am now being forced to consider trading in and buying a new vehicle, with extremely high financing costs, purely because of Hyundai’s failure — a situation I should never have been put in. After 16 years as a Hyundai customer, this experience has been beyond disappointing and has completely destroyed my trust in Hyundai Plumstead. I would strongly advise others to think twice before using this service department. It’s clearly in shambles.
Helpful (0)
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Kelly P
1 reviews | Active since Jan 2020
19 Jan 2026, 11:41
Shocking service - currently 2 months without my vehicle
I am absolutely shocked by the service department at Hyundai Plumstead, and even more disturbed to see that I am not the only customer experiencing this level of service. My Hyundai Creta went in for a routine 60,000km service on 21 November 2025 with NO issues at all. When I collected it the same day, it was returned completely undriveable — warning lights on, steering locked, nothing working. My car came out far worse than it went in. Nearly two months later, I am still without my vehicle!! The service, communication, and lack of urgency from Jacques and the service department have been unacceptable. I have had to chase constantly with little transparency or accountability. I am now being forced to consider trading in and buying a new vehicle, with extremely high financing costs, purely because of Hyundai’s failure — a situation I should never have been put in. After 16 years as a Hyundai customer, this experience has been beyond disappointing and has completely destroyed my trust in Hyundai Plumstead. I would strongly advise others to think twice before using this service department. It’s clearly in shambles.
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Replies (0)HN
Hazel N
1 reviews | Active since Jan 2020
15 Jan 2026, 13:50
DON'T TAKE YOUR CAR TO HYUNDAI PLUMSTEAD
My Huyndai Tuscon was towed to Plumstead last week Tuesday due to the vehicle not starting. The "service provider" called me on Tuesday to inform me about the costs involved. I asked her to contact my insurance and to also call me back to let me know the outcome of the call to the insurance. After a couple of hours when I did not receive a call from her, I then called my insurance and then tried calling her but I couldn't get hold of her. I left two messages for her to call me back but she didn't call me back. My partner and I decided to go to Huyndai Plumstead in order for me to speak to her. She said there was a problem with the phones.....fair enough. She gave me the whatsup number which I continued having problems communicating with her on it too. She either ignored my messages or rep**** late. I had to go to Plumstead twice last week just to speak to her about my car. I asked to speak to the manager, Jacques. He gave me his cell number in case I couldn't get hold of "service provider". He too would ignore my calls and did not reply to my whatsup. He called me back after I tried calling him the second time which was after about 3 hours after attempting to call him the first time. "service provider" said they started repairing my car on Friday last week and when I spoke with workshop manager, he said they started on Monday this week. Yesterday I got a missed call from Plumstead....I tried calling back with no luck. I sent a whatsup to "service provider" asking her to call me back. She didn't call me back. She then sends me a message saying there are additional items that needs my attention on my car and I sent a message back asking her to call me, she DID NOT CALL me back. I then called the workshop manager who did not answer. I tried calling him back again a few hours later, he did not answer but send me a message saying he can call me at 3 he is in training. He did call me back.....I complaint about the lack of service and wanted to know the progress of my car, he said he would call me back but he did not call me back My service experience with Huyndai Plumstead was a TOTAL NIGHMARE to say the least. The fact that I had to UBER there 2 times just to communicate with them.....I don't have words to describe how I feel. I asked her to send me the invoice a few times and she just ignored my messages....only this morning she tell me that she will send it when everything is done. I needed the invoice to organise the funds to pay for the work done to the car. Today "service provider" calls me to tell me that there is another delay on my car after she had sent me a whatsup yesterday to say I can collect my car at 10am today. I then called and spoke with the sales manager who then promised to have my vehicle ready today. I was then messaged by "service provider" to say my car will be ready at 2......thanks to the sales manager otherwise I would have been messed around again by "service provider" and her manager. The only phone line that actually works in Plumstead is the SALES line......customer service is non existent. The reason I am over upset now is because this is the third or fourth time I took my car to Hyundai Plumstead, and I had issues with them before as well.
Helpful (0)
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Hazel N
1 reviews | Active since Jan 2020
15 Jan 2026, 13:50
DON'T TAKE YOUR CAR TO HYUNDAI PLUMSTEAD
My Huyndai Tuscon was towed to Plumstead last week Tuesday due to the vehicle not starting. The "service provider" called me on Tuesday to inform me about the costs involved. I asked her to contact my insurance and to also call me back to let me know the outcome of the call to the insurance. After a couple of hours when I did not receive a call from her, I then called my insurance and then tried calling her but I couldn't get hold of her. I left two messages for her to call me back but she didn't call me back. My partner and I decided to go to Huyndai Plumstead in order for me to speak to her. She said there was a problem with the phones.....fair enough. She gave me the whatsup number which I continued having problems communicating with her on it too. She either ignored my messages or rep**** late. I had to go to Plumstead twice last week just to speak to her about my car. I asked to speak to the manager, Jacques. He gave me his cell number in case I couldn't get hold of "service provider". He too would ignore my calls and did not reply to my whatsup. He called me back after I tried calling him the second time which was after about 3 hours after attempting to call him the first time. "service provider" said they started repairing my car on Friday last week and when I spoke with workshop manager, he said they started on Monday this week. Yesterday I got a missed call from Plumstead....I tried calling back with no luck. I sent a whatsup to "service provider" asking her to call me back. She didn't call me back. She then sends me a message saying there are additional items that needs my attention on my car and I sent a message back asking her to call me, she DID NOT CALL me back. I then called the workshop manager who did not answer. I tried calling him back again a few hours later, he did not answer but send me a message saying he can call me at 3 he is in training. He did call me back.....I complaint about the lack of service and wanted to know the progress of my car, he said he would call me back but he did not call me back My service experience with Huyndai Plumstead was a TOTAL NIGHMARE to say the least. The fact that I had to UBER there 2 times just to communicate with them.....I don't have words to describe how I feel. I asked her to send me the invoice a few times and she just ignored my messages....only this morning she tell me that she will send it when everything is done. I needed the invoice to organise the funds to pay for the work done to the car. Today "service provider" calls me to tell me that there is another delay on my car after she had sent me a whatsup yesterday to say I can collect my car at 10am today. I then called and spoke with the sales manager who then promised to have my vehicle ready today. I was then messaged by "service provider" to say my car will be ready at 2......thanks to the sales manager otherwise I would have been messed around again by "service provider" and her manager. The only phone line that actually works in Plumstead is the SALES line......customer service is non existent. The reason I am over upset now is because this is the third or fourth time I took my car to Hyundai Plumstead, and I had issues with them before as well.
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Replies (0)MG
Mthawelanga G
1 reviews | Active since Jan 2020
14 Jan 2026, 17:57
Poor costumer care/service
I am writing to formally lodge a complaint regarding the poor service I have received from Hyundai Plumstead following the purchase of my vehicle. While the sales process was handled efficiently and professionally, my experience after the purchase has been extremely disappointing. Once the sale was completed, the level of customer care dropped significantly. I have encountered ongoing issues with my vehicle, and every attempt to get assistance has been met with delays, poor communication, and a lack of accountability from the dealership. It is frustrating that Hyundai Plumstead appears to prioritise sales while failing to provide adequate after-sales support when customers experience legitimate vehicle problems. As a customer, I expected professionalism, urgency, and a willingness to resolve issues, none of which have been demonstrated. This experience has caused me unnecessary stress and inconvenience, and it has negatively affected my trust in the Hyundai brand. I believe customers deserve the same level of care after purchasing a vehicle as they receive during the sales process. I am requesting that this matter be taken seriously and addressed as a priority.
Helpful (0)
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Mthawelanga G
1 reviews | Active since Jan 2020
14 Jan 2026, 17:57
Poor costumer care/service
I am writing to formally lodge a complaint regarding the poor service I have received from Hyundai Plumstead following the purchase of my vehicle. While the sales process was handled efficiently and professionally, my experience after the purchase has been extremely disappointing. Once the sale was completed, the level of customer care dropped significantly. I have encountered ongoing issues with my vehicle, and every attempt to get assistance has been met with delays, poor communication, and a lack of accountability from the dealership. It is frustrating that Hyundai Plumstead appears to prioritise sales while failing to provide adequate after-sales support when customers experience legitimate vehicle problems. As a customer, I expected professionalism, urgency, and a willingness to resolve issues, none of which have been demonstrated. This experience has caused me unnecessary stress and inconvenience, and it has negatively affected my trust in the Hyundai brand. I believe customers deserve the same level of care after purchasing a vehicle as they receive during the sales process. I am requesting that this matter be taken seriously and addressed as a priority.
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Clarence
1 reviews | Active since Jan 2020
7 Jan 2026, 23:35
Terrible Service from Hyundai Plumsted !!!!
My vehicle was booked for a service on 1 December 2025, which I delivered to the branch that morning. Ms. Shanlyn Absalon was assigned as my Service Advisor and provided updates via email and WhatsApp. Upon collecting my vehicle on 2 December 2025, I immediately noticed that the service engine light remained on, despite the vehicle having undergone a major service. This was highly concerning, as any additional faults should have been identified during the diagnostic process. It was then agreed that the vehicle would return on 8 December 2025 for further assessment — work that should have been completed during the initial service. On 10 December 2025, Ms. Absalon advised that the issue was caused by a leak on the exhaust pipe resulting in an under boost. I specifically queried whether this would be covered under warranty, particularly as her email dated 3 December 2025 at 14:49 explicitly confirmed that the vehicle was still under warranty and that repairs would take approximately 3–4 working days. I proceeded based on this written assurance. However, on 11 December 2025, I received a WhatsApp message stating that the warranty had in fact expired in February 2025 and that the dealership would not be able to assist. I was then issued a quotation for R52,819.10 for repairs. The contradiction between written confirmation of warranty coverage and the subsequent reversal is unacceptable and reflects a serious lapse in accuracy, communication, and internal accountability. Had I been correctly informed, I would not have returned the vehicle to the branch. The situation deteriorated further when I collected my vehicle this morning. The car is now in a significantly worse condition than before it was handed over. It is shuddering, misfiring, and unable to exceed 60 km/h. I had my two young daughters in the vehicle at the time, and the lack of care demonstrated by your workshop placed us at unnecessary risk. Attempts to contact the branch were equally concerning. Calls to the workshop and parts divisions went unanswered, while the sales department responded immediately. Only one sales representative demonstrated any sense of responsibility by returning my call. This lack of responsiveness from the relevant departments is wholly unprofessional. I've since taken the vehicle to a private workshop and to my surprise the faults that they (Hyundai Plumsted) diagnosed was never the issue and to add insult to injury half the stuff they claiming that was done when the vehicle was serviced was never done. Initially I made contact with Hyundai South Africa via Telephone & Email on the 22nd December 2025 to log a formal complaint and nobody has taken the liberty to call me back or respond to my emails because that is just the way they do things, ripping people off of their hard earn monies!!!!!
Helpful (0)
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Clarence
1 reviews | Active since Jan 2020
7 Jan 2026, 23:35
Terrible Service from Hyundai Plumsted !!!!
My vehicle was booked for a service on 1 December 2025, which I delivered to the branch that morning. Ms. Shanlyn Absalon was assigned as my Service Advisor and provided updates via email and WhatsApp. Upon collecting my vehicle on 2 December 2025, I immediately noticed that the service engine light remained on, despite the vehicle having undergone a major service. This was highly concerning, as any additional faults should have been identified during the diagnostic process. It was then agreed that the vehicle would return on 8 December 2025 for further assessment — work that should have been completed during the initial service. On 10 December 2025, Ms. Absalon advised that the issue was caused by a leak on the exhaust pipe resulting in an under boost. I specifically queried whether this would be covered under warranty, particularly as her email dated 3 December 2025 at 14:49 explicitly confirmed that the vehicle was still under warranty and that repairs would take approximately 3–4 working days. I proceeded based on this written assurance. However, on 11 December 2025, I received a WhatsApp message stating that the warranty had in fact expired in February 2025 and that the dealership would not be able to assist. I was then issued a quotation for R52,819.10 for repairs. The contradiction between written confirmation of warranty coverage and the subsequent reversal is unacceptable and reflects a serious lapse in accuracy, communication, and internal accountability. Had I been correctly informed, I would not have returned the vehicle to the branch. The situation deteriorated further when I collected my vehicle this morning. The car is now in a significantly worse condition than before it was handed over. It is shuddering, misfiring, and unable to exceed 60 km/h. I had my two young daughters in the vehicle at the time, and the lack of care demonstrated by your workshop placed us at unnecessary risk. Attempts to contact the branch were equally concerning. Calls to the workshop and parts divisions went unanswered, while the sales department responded immediately. Only one sales representative demonstrated any sense of responsibility by returning my call. This lack of responsiveness from the relevant departments is wholly unprofessional. I've since taken the vehicle to a private workshop and to my surprise the faults that they (Hyundai Plumsted) diagnosed was never the issue and to add insult to injury half the stuff they claiming that was done when the vehicle was serviced was never done. Initially I made contact with Hyundai South Africa via Telephone & Email on the 22nd December 2025 to log a formal complaint and nobody has taken the liberty to call me back or respond to my emails because that is just the way they do things, ripping people off of their hard earn monies!!!!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 06:43
Hyundai - Plumstead
Been a Hyundai client for about 18 years. Never ever have a received such pathetic service. Bought a brand new Hyundai Tuscan 2.0 A/T in 2023 not even 28000KM on the clock. Raised fuel comsumption display issues with a representative in March 2025. In October engine light went on informed them went for service in November no feedback took it back in December to be informed these vehicles have been recalled and they only recall when the issue happens. Its 1 week later no courtesy vehicle, no feedback on my vehicle no authorisation from there own internal department to repair. It's confirmed a factory faulty the delay to repair is ridiculous knowing all the communication prior was indication for an earlier recall. The poor staff requests support for calls to management to try to assist me. Hyundai has lost my faith in them totally...
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 06:43
Hyundai - Plumstead
Been a Hyundai client for about 18 years. Never ever have a received such pathetic service. Bought a brand new Hyundai Tuscan 2.0 A/T in 2023 not even 28000KM on the clock. Raised fuel comsumption display issues with a representative in March 2025. In October engine light went on informed them went for service in November no feedback took it back in December to be informed these vehicles have been recalled and they only recall when the issue happens. Its 1 week later no courtesy vehicle, no feedback on my vehicle no authorisation from there own internal department to repair. It's confirmed a factory faulty the delay to repair is ridiculous knowing all the communication prior was indication for an earlier recall. The poor staff requests support for calls to management to try to assist me. Hyundai has lost my faith in them totally...
0
Replies (0)SJ
Shana J
1 reviews | Active since Jan 2020
4 Dec 2025, 12:16
False advertising
We bought a Hyundai I10 2023 model, when getting the car details before the sale it stated that the car has 16 000km on. After signing the paperwork, we got to view the car (not paying attention to the mileage). Once we drove the car from the dealership I checked the mileage and it was 44 000km, which is nearly 30 000km more that it was “advertised” to us for. Two weeks after the purchase, the manager still says he needs to investigate the error (which we notified them as soon as we reached home after collecting the vehicle). Saying it’s human error, no solution to the problem. A whole nonchalant attitude towards their mistake. Quick to get the deal, delayed with a solution to their mistake.
Helpful (0)
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Shana J
1 reviews | Active since Jan 2020
4 Dec 2025, 12:16
False advertising
We bought a Hyundai I10 2023 model, when getting the car details before the sale it stated that the car has 16 000km on. After signing the paperwork, we got to view the car (not paying attention to the mileage). Once we drove the car from the dealership I checked the mileage and it was 44 000km, which is nearly 30 000km more that it was “advertised” to us for. Two weeks after the purchase, the manager still says he needs to investigate the error (which we notified them as soon as we reached home after collecting the vehicle). Saying it’s human error, no solution to the problem. A whole nonchalant attitude towards their mistake. Quick to get the deal, delayed with a solution to their mistake.
0
Replies (0)RDR
RenAA(C)e Du Rand
1 reviews | Active since Jan 2020
27 Nov 2025, 07:12
DO NOT USE HYUNDAI PLUMSTEAD !!!
Take photos / videos of your vehicle's issues before you hand over the keys to these guys!! My right wing mirror was faulty (really just a cosmetic issue that I caused in July this year) which I asked them to look at to know if there is a mechanism they can replace or if the entire wing mirror should be replaced. They had my van for a whole week replacing the water pump (which was a warranty issue with my Hyundai Staria 2022!) and in that entire week they did not notice when they put the wing mirror back together it was FAR, FAR WORSE than when I dropped it with them a week before leaving me with no choice but to replace it!! They are now all throwing their hands up - the principal, Junaid, the manager, Jacques, the foreman, Jaen, including Zinhle at Hyundai Customer Care and saying that because it was broken before it is not their fault that it is now worse and I need to replace it now altogether and I must go to the Ombudsman. Just like that. Not only did I lose R10,000 in income as I use my Staria for work, and Uber costs, not to mention the stress of having to find another van at short notice, they now also are expecting me to replace the wing mirror which will cost around R17,000!!! I would be R27,000 out of pocket due to this mess!! THEY'RE MAD!!! DO NOT USE THIS BRANCH!
Helpful (0)
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RenAA(C)e Du Rand
1 reviews | Active since Jan 2020
27 Nov 2025, 07:12
DO NOT USE HYUNDAI PLUMSTEAD !!!
Take photos / videos of your vehicle's issues before you hand over the keys to these guys!! My right wing mirror was faulty (really just a cosmetic issue that I caused in July this year) which I asked them to look at to know if there is a mechanism they can replace or if the entire wing mirror should be replaced. They had my van for a whole week replacing the water pump (which was a warranty issue with my Hyundai Staria 2022!) and in that entire week they did not notice when they put the wing mirror back together it was FAR, FAR WORSE than when I dropped it with them a week before leaving me with no choice but to replace it!! They are now all throwing their hands up - the principal, Junaid, the manager, Jacques, the foreman, Jaen, including Zinhle at Hyundai Customer Care and saying that because it was broken before it is not their fault that it is now worse and I need to replace it now altogether and I must go to the Ombudsman. Just like that. Not only did I lose R10,000 in income as I use my Staria for work, and Uber costs, not to mention the stress of having to find another van at short notice, they now also are expecting me to replace the wing mirror which will cost around R17,000!!! I would be R27,000 out of pocket due to this mess!! THEY'RE MAD!!! DO NOT USE THIS BRANCH!
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