MK
Mikail K
Active since Mar 2024
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Poor Service
I am writing to formally express my dissatisfaction and concern regarding my experience with Hyundai Plumstead following the purchase of a Hyundai Grand i10 on 24 December 2025. Shortly after purchasing the vehicle, I experienced brake failure while driving. I returned the vehicle to Hyundai Plumstead, where I was advised that they had never experienced such an issue before. No fault was found. Thereafter, my mother used the vehicle and experienced the exact same brake failure. Due to safety concerns, she was too afraid to continue driving the vehicle. The vehicle was then taken in for a test drive and placed on diagnostics, where once again I was advised that no issues were detected. Despite this, the problem persists, and I no longer feel safe driving the vehicle. Since then, it has become an ongoing battle to have the vehicle collected for further assessment. I have been dealing with the Sales Manager, Yuan Jones, who has not been responding to messages or keeping me updated, despite my requests for communication regarding the collection and next steps. At this stage, no one has been able to provide me with clear feedback, updates, or guidance on how this matter will be resolved. I was only advised that the vehicle needs to be tested again, with no timeline or reassurance provided. This entire experience has been extremely disappointing and stressful, particularly given that this is a safety-related concern. I regret purchasing this vehicle through Hyundai Plumstead and would not recommend this dealership based on the service and lack of communication I have received. I am requesting urgent intervention, clear communication, and a resolution to this matter as soon as possible. I look forward to your prompt response.
0 replies
4 months ago
Disgusted service at Vodacom Blue Rout
I am writing to formally express my disappointment with the service I received at the Vodacom Blue Route store. I visited the store with the intention of purchasing phones as gifts. Unfortunately, the behaviour of the staff was extremely unprofessional. The employees stood behind the counter, gossiping amongst themselves, giving dismissive looks, and made no effort whatsoever to assist me. Their conduct made me feel unwelcome and disrespected, as though customers were an inconvenience rather than the reason the store exists. Due to this experience, I decided not to proceed with the purchase, as I was utterly disgusted by the lack of customer service and basic professionalism displayed. I strongly suggest that the staff at this store receive further customer service training. No customer should feel belittled or ignored when entering a retail environment, especially when intending to make a purchase. I trust this matter will be taken seriously and addressed accordingly.
112 replies
11 months ago
Lies from 1 to the other
I am extremely disappointed with the service I’ve received today. I was initially advised that a prorated amount would be debited from my account, which I accepted. A debit occurred on the 26th of May—understandable. However, I then received a text message indicating that another debit would go off on the 31st of May. I contacted the call center and was informed that this would be a prorated amount of approximately R80. Later, I was told by an advisor named Audrey and her manager that this information was incorrect. This raises a serious concern: Why am I being given conflicting information? Why are some staff members displaying a poor attitude during calls? Why am I consistently told that "all managers are in a meeting" when I request to speak to one? It is unacceptable to be treated in this manner, and I would appreciate a transparent and accurate explanation of the charges app**** to my account. I expect this matter to be addressed urgently, and I request a callback from a senior manager before close of business today.
58 replies
11 months ago
RAIN IS FOR ****
I am extremely frustrated with the level of service I’ve received. Calls are dropped when agents are unable to assist, and no callbacks are ever provided. Additionally, agents are unable to give their names or locations, which raises serious concerns about accountability and professionalism. I have repeatedly requested that my account be updated, yet this issue remains unresolved. Unauthorized debits are being made from my account on both the 25th and the 1st of each month, which is completely unacceptable. I expect a proper response and a callback before the close of business today. I need clear guidance on what steps I should take next—continued silence is not acceptable.
116 replies
12 months ago
The most Funk'd up service provider ever.
I am beyond frustrated with the level of service I’ve received. Despite paying my bill on time, my service has been suspended—and it remains inactive to this day. Attempts to contact your support team have been deeply disappointing. Calls are rarely answered, and when they are, the assistance provided is unhelpful at best. To add to the frustration, calls are often routed to agents in other countries who seem unable to resolve the issue. This is unacceptable. I expect immediate action to reinstate my service and a proper explanation for the suspension despite proof of payment. Please treat this as urgent.
116 replies
12 months ago
WORST SERVICE/ *******
Dear Rain Support Team, I am extremely dissatisfied with the service I have received. Despite funds being deducted from my account, I am still being marked as in arrears. I contacted your call center, and not only was it unclear which country I was connected to, but I was also told I needed to send proof of payment—something I did while still on the call with your agent. To make matters worse, I was then informed that it would take some time before the email is received and processed. This is unacceptable. Why is there such a delay in acknowledging emails sent in real time? How long must I continue to wait before my query is properly addressed and resolved? I expect urgent feedback and resolution on this matter. Please escalate this query and ensure it is prioritized. Sincerely,
348 replies
13 months ago
Unacceptable Experience at Spur (Observatory)
I am writing to formally escalate the unacceptable experience I had at your Spur restaurant in Observatory. The conditions I encountered were shocking, and I can no longer overlook the poor service and subpar food quality that I received. I will list the key issues that I believe need urgent attention: Waitstaff were sitting idle, doing nothing while the service was sluggish and inattentive. I observed a kitchen staff member eating while preparing food, which is highly unsanitary and unprofessional. The food was of an extremely low standard: the chips and onions were fried in old oil, and the chicken schnitzel was so greasy that it was inedible. Management was present but seemed more interested in casual conversations than addressing customer concerns. Tables were left dirty, and the staff was unfriendly, contributing to an overall negative atmosphere. To top it off, I witnessed staff using a microwave to heat up food for customers—this is completely unacceptable in any restaurant setting. This experience has left me deeply dissatisfied, and I will not tolerate such a lack of professionalism from an establishment with your reputation. I intend to take this complaint further, including sharing it through additional channels, unless immediate steps are taken to address these concerns. I expect a detailed response from you outlining how this will be rectified, as well as assurance that similar experiences will not happen in the future. I look forward to your prompt reply.
0 replies
25 months ago
for ****
Having taken out a double deal with this company. everything was a amaizing. Till today im still awaiting the devices. I call up and they keep telling me that there isnt stock of the devices. Im being told that they will contact me, but uuuurgh still nothing.. this company is for ****, and i wish they would close their doors. I mean it was a gift for my godchildren and this is the **** they give
53 replies
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1 Star
8 (100%)