Mthawelanga G

Poor costumer care/service

I am writing to formally lodge a complaint regarding the poor service I have received from Hyundai Plumstead following the purchase of my vehicle. While the sales process was handled efficiently and professionally, my experience after the purchase has been extremely disappointing. Once the sale was completed, the level of customer care dropped significantly. I have encountered ongoing issues with my vehicle, and every attempt to get assistance has been met with delays, poor communication, and a lack of accountability from the dealership. It is frustrating that Hyundai Plumstead appears to prioritise sales while failing to provide adequate after-sales support when customers experience legitimate vehicle problems. As a customer, I expected professionalism, urgency, and a willingness to resolve issues, none of which have been demonstrated. This experience has caused me unnecessary stress and inconvenience, and it has negatively affected my trust in the Hyundai brand. I believe customers deserve the same level of care after purchasing a vehicle as they receive during the sales process. I am requesting that this matter be taken seriously and addressed as a priority.