Poor Service

I am writing to formally express my dissatisfaction and concern regarding my experience with Hyundai Plumstead following the purchase of a Hyundai Grand i10 on 24 December 2025.

Shortly after purchasing the vehicle, I experienced brake failure while driving. I returned the vehicle to Hyundai Plumstead, where I was advised that they had never experienced such an issue before. No fault was found.

Thereafter, my mother used the vehicle and experienced the exact same brake failure. Due to safety concerns, she was too afraid to continue driving the vehicle.

The vehicle was then taken in for a test drive and placed on diagnostics, where once again I was advised that no issues were detected. Despite this, the problem persists, and I no longer feel safe driving the vehicle.

Since then, it has become an ongoing battle to have the vehicle collected for further assessment. I have been dealing with the Sales Manager, Yuan Jones, who has not been responding to messages or keeping me updated, despite my requests for communication regarding the collection and next steps.

At this stage, no one has been able to provide me with clear feedback, updates, or guidance on how this matter will be resolved. I was only advised that the vehicle needs to be tested again, with no timeline or reassurance provided.

This entire experience has been extremely disappointing and stressful, particularly given that this is a safety-related concern. I regret purchasing this vehicle through Hyundai Plumstead and would not recommend this dealership based on the service and lack of communication I have received.

I am requesting urgent intervention, clear communication, and a resolution to this matter as soon as possible.

I look forward to your prompt response.