DON'T TAKE YOUR CAR TO HYUNDAI PLUMSTEAD

My Huyndai Tuscon was towed to Plumstead last week Tuesday due to the vehicle not starting. The "service provider" called me on Tuesday to inform me about the costs involved. I asked her to contact my insurance and to also call me back to let me know the outcome of the call to the insurance. After a couple of hours when I did not receive a call from her, I then called my insurance and then tried calling her but I couldn't get hold of her. I left two messages for her to call me back but she didn't call me back. My partner and I decided to go to Huyndai Plumstead in order for me to speak to her. She said there was a problem with the phones.....fair enough. She gave me the whatsup number which I continued having problems communicating with her on it too. She either ignored my messages or rep**** late. I had to go to Plumstead twice last week just to speak to her about my car. I asked to speak to the manager, Jacques. He gave me his cell number in case I couldn't get hold of "service provider". He too would ignore my calls and did not reply to my whatsup. He called me back after I tried calling him the second time which was after about 3 hours after attempting to call him the first time. "service provider" said they started repairing my car on Friday last week and when I spoke with workshop manager, he said they started on Monday this week. Yesterday I got a missed call from Plumstead....I tried calling back with no luck. I sent a whatsup to "service provider" asking her to call me back. She didn't call me back. She then sends me a message saying there are additional items that needs my attention on my car and I sent a message back asking her to call me, she DID NOT CALL me back. I then called the workshop manager who did not answer. I tried calling him back again a few hours later, he did not answer but send me a message saying he can call me at 3 he is in training. He did call me back.....I complaint about the lack of service and wanted to know the progress of my car, he said he would call me back but he did not call me back My service experience with Huyndai Plumstead was a TOTAL NIGHMARE to say the least. The fact that I had to UBER there 2 times just to communicate with them.....I don't have words to describe how I feel. I asked her to send me the invoice a few times and she just ignored my messages....only this morning she tell me that she will send it when everything is done. I needed the invoice to organise the funds to pay for the work done to the car.

Today "service provider" calls me to tell me that there is another delay on my car after she had sent me a whatsup yesterday to say I can collect my car at 10am today. I then called and spoke with the sales manager who then promised to have my vehicle ready today. I was then messaged by "service provider" to say my car will be ready at 2......thanks to the sales manager otherwise I would have been messed around again by "service provider" and her manager.

The only phone line that actually works in Plumstead is the SALES line......customer service is non existent.

The reason I am over upset now is because this is the third or fourth time I took my car to Hyundai Plumstead, and I had issues with them before as well.