HN
Hazel N
Active since Sep 2020
5
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5 reviews3 months ago
DON'T TAKE YOUR CAR TO HYUNDAI PLUMSTEAD
My Huyndai Tuscon was towed to Plumstead last week Tuesday due to the vehicle not starting. The "service provider" called me on Tuesday to inform me about the costs involved. I asked her to contact my insurance and to also call me back to let me know the outcome of the call to the insurance. After a couple of hours when I did not receive a call from her, I then called my insurance and then tried calling her but I couldn't get hold of her. I left two messages for her to call me back but she didn't call me back. My partner and I decided to go to Huyndai Plumstead in order for me to speak to her. She said there was a problem with the phones.....fair enough. She gave me the whatsup number which I continued having problems communicating with her on it too. She either ignored my messages or rep**** late. I had to go to Plumstead twice last week just to speak to her about my car. I asked to speak to the manager, Jacques. He gave me his cell number in case I couldn't get hold of "service provider". He too would ignore my calls and did not reply to my whatsup. He called me back after I tried calling him the second time which was after about 3 hours after attempting to call him the first time. "service provider" said they started repairing my car on Friday last week and when I spoke with workshop manager, he said they started on Monday this week. Yesterday I got a missed call from Plumstead....I tried calling back with no luck. I sent a whatsup to "service provider" asking her to call me back. She didn't call me back. She then sends me a message saying there are additional items that needs my attention on my car and I sent a message back asking her to call me, she DID NOT CALL me back. I then called the workshop manager who did not answer. I tried calling him back again a few hours later, he did not answer but send me a message saying he can call me at 3 he is in training. He did call me back.....I complaint about the lack of service and wanted to know the progress of my car, he said he would call me back but he did not call me back My service experience with Huyndai Plumstead was a TOTAL NIGHMARE to say the least. The fact that I had to UBER there 2 times just to communicate with them.....I don't have words to describe how I feel. I asked her to send me the invoice a few times and she just ignored my messages....only this morning she tell me that she will send it when everything is done. I needed the invoice to organise the funds to pay for the work done to the car. Today "service provider" calls me to tell me that there is another delay on my car after she had sent me a whatsup yesterday to say I can collect my car at 10am today. I then called and spoke with the sales manager who then promised to have my vehicle ready today. I was then messaged by "service provider" to say my car will be ready at 2......thanks to the sales manager otherwise I would have been messed around again by "service provider" and her manager. The only phone line that actually works in Plumstead is the SALES line......customer service is non existent. The reason I am over upset now is because this is the third or fourth time I took my car to Hyundai Plumstead, and I had issues with them before as well.
0 replies
28 months ago
Hyundai always messes up my car when they are suppose to be servicing the car
I am VERY unhappy with the service I always get from Hyundai Plumstead but this years service which was on the 7 December 2023 took the cake. Firstly I want to mention that whenever I took my car for service I was always told they don't have a courtesy vehicle to drive me back to work and I always had to uber. The morning of the 7 December 2023 the service consultant Bilqees Wasserfall tells me the same story and when I go wait in the waiting room to book myself an uber, a staff member of Hyundai comes to ask the people sitting around me who is going where and there were people going to the same area as me and I had to ask to be included in the lift! When I asked Bilqees Wasserfall about this she had nothing to say. My major complaint now is that my aircon was not blowing cold air and I asked Bilqees Wasserfall that they must look at this. She calls me to say that this would be R395.....is this not supposed to be covered by the service??!! Anyway I paid the R395 yesterday and we did all the paper work when I went to collect the car. She then walks me to my car then dumps the news on me that they damaged the compressor when they were regassing the aircon and she gave me a quote of R20 046 to fix this. She says that the radiator probably didn't have oil when they regassed it.......surely they should have have due care and checked that everything was okay before they went ahead and did the re gas now they have damaged my car's compressor and they expect me to pay them to fix it and on top of that, the aircon is still not blowing cold air so yet she took my money and didn't even have the decency to call me to tell me all this before I went to fetch the car and also not even when I got there, only told me all this when she was walking me to my car! Last year when I took my car for service to Hyundai Plumstead, they messed up the part that shows you how much petrol you have.....here I was thinking that I had petrol but meanwhile I didn't have petrol. I was driving in my car with my family when the car switched off and the car was towed because the car showed that it had petrol but it didn't because they messed up the part that shows that there is no petrol......I didn't complain about this but this year they have gone too far.
0 replies
32 months ago
EXTREMELY UNHAPPY WITH FARBER COACHWORKS TOKAI
have a complaint about Farber Coachworks in Tokai and their member number is 6005045. My car was involved in a minor accident on the 24the July 2023. The radiator was damaged and the car had a lick and MiWay advised me not to drive the car and it was towed. The car was then taken to Farber Coachworks on the 27 July 2023 for repairs. They told me it would take 10 to 15 working days for the car to be repaired, today is the 18th day. I was told that Huninecia would be the one helping me with all my queries and updating me on the progress of the repair. She told me last week that my car would be ready yesterday. After 3pm yesterday I called her because I waited whole day to get a call from her but she never calls.....I always have to be the one calling her and when I message her, she ignores my mesages(whatsup). She then tells me yesterday that they are waiting for MiWay to authorise a request from them to ORDER a radiator.....I asked her why are they only asking now to order a radiator when this was the main thing that was damaged in my car. After a whole month they are still wanting to order parts. Why is this not done yet? She told me the car is in the paint department but clearly it wasn;t because after a whole month, they are still waiting to order parts. I called MiWay and MiWay said they have approved the radiator already in the last request that they sent on the 10 August but Hubenicia is saying no it was not on the list of items to be approved. I am not happy with the service I get from Farber. They are taking their time even though I have pleaded with Hubenicia explaining to her that I am speni=ding +/- R250 every dau on Uber to get my kids to and from school and for me to get to work. They clearly couldn't be bothered by this because they haven't even ordered the parts after this long while I am suffering financially. They do have courtesy vehicle and at this point I feel they should give me a courtesy vehicle to use while they take their precious time in fixing my car. I have read reviews about Farber Coachworks and this is the kind of service or non service they are proving to customers. I have been so patient with them but for them to say they must still order parts when they told me I will get my car on 22/08/2023 is totally wrong and unprofessional. Please help me get my car and a courtesy vehicle in the meantime. I just came back from maternity leave and I don't have this money that I am having to spend on Uber. I am incurring debt just to take my children to school and to get to work.
132 replies
47 months ago
No song repeat fraud
I have a complaint about the Smile No Repeat Song promotion!!! On Tuesday 14 June 2022 a song was played twice, first time it was played before lunch and the second time it waa played at about 3:30 the afternoon. I then called the station and was given the live show number which I called and phone was answered by a guy......I didn't ask his name.....I told him I was calling for the no repeat song and he said which song was it and before I could answer he lead me by saying Is it Whitney Houston and I completed his sentence by giving the name of the song which is How will I Know......and he wwnt on and said 15 other people called and gave the same song! He told me to email Justine and Justine is denying that the song played twice!!! How can 15 people be wrong????!!! Is this a fraudulent promotion or what??? I am sure that your calls are recorded and please go to my call with one of your employees and hear that he said I was not the only one that called and said the same song!!! This is wrong!! After a couple of emails going back and fourth with Justine she finally sends me an email to say yes there was a repeat after all and the first caller wins. I went to look at ghe completion rules and no where does it say the first caller wins. I told her that that is not mentioned on the competition page but she didn't reply. I noticed today on the radio that tbey are now saying the first caller wins which is something THEY DIDN'T SAY BEFORE!!
0 replies
68 months ago
Sell SA might be a scam that people should watch out for
They don't even deserve the one star. I paid R1 199 for a takkie and I sent them prove of payment but I haven't received any correspondence from them. They don't reply to emails and they don't answer their phones. I am worried that I may have been scammed because there are no good comments about this "company" on facebook and everyone has the same story to tell. I strongly feel that someone in authority should look into this because people are losing their money and nothing is being done about it. THEY SHOULD BE STOPPED! IF THIS IS A PROPER DECENT COMPANY WHY AREN'T THEY ANSWERING THEIR PHONE AND EMAILS?
53 replies
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5 (100%)