Farber Coachworks
Claimed Business
Farber Coachworks
Claimed Business
96 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Farber Coachworks delivers a polarised customer experience. The majority of customers praise exceptional workmanship, friendly staff, and proactive communication. However, a significant minority report severe delays, poor communication breakdowns, and vehicles returned with unresolved or new defects. Staff Professionalism (4.3) and Service, Repairs & Maintenance (3.5) reflect this split between outstanding individual experiences and systemic process failures.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently praise staff by name for friendliness, warmth, and professionalism. Team members like Waykita, Illana, Paul, and Rezah are singled out as genuine assets who make stressful situations easier.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
16h 58mReply Time
50 NPSVery Likely
Replied to 78% of negative reviews
Reply time on negative reviews: 4 hours 57 min
TrustIndex
0
Ranking
#11
in Repairs & Service
Avg Reply
16h 58m
NPS Score
50
Recommended: Very Likely
Replied to 78% of negative reviews
Reply time on negative reviews: 4 hours 57 min
Review Distribution
4.2|96 Reviews
May '25 - Apr '26
5(76.1%)
4(3.4%)
3(0%)
2(1.1%)
1(19.3%)
5(76.1%)
4(3.4%)
3(0%)
2(1.1%)
1(19.3%)
Recent reviews (96)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLA
Lynette A
1 reviews | Active since Jan 2020
18 Mar 2026, 15:51
Confirmation Message *Business Name:* Farber Coachworks *Rating:* 5 out of 5 *Review:* I found Farber Coachworks staff to be very helpful and professional when I booked in the car
Confirmation Message *Business Name:* Farber Coachworks *Rating:* 5 out of 5 *Review:* I found Farber Coachworks staff to be very helpful and professional when I booked in the car. I received a WhatsApp update on the progress of the repair everyday. The repair is perfect. In addition I was given a guarantee on the repairs carried out. I was given quick and excellent service when I collected the vehicle. I definitely recommend Farbers Coachworks. Lynne Addison Farber Coachworks reviews are powered by Hellopeter. By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal
Helpful (0)
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Lynette A
1 reviews | Active since Jan 2020
18 Mar 2026, 15:51
Confirmation Message *Business Name:* Farber Coachworks *Rating:* 5 out of 5 *Review:* I found Farber Coachworks staff to be very helpful and professional when I booked in the car
Confirmation Message *Business Name:* Farber Coachworks *Rating:* 5 out of 5 *Review:* I found Farber Coachworks staff to be very helpful and professional when I booked in the car. I received a WhatsApp update on the progress of the repair everyday. The repair is perfect. In addition I was given a guarantee on the repairs carried out. I was given quick and excellent service when I collected the vehicle. I definitely recommend Farbers Coachworks. Lynne Addison Farber Coachworks reviews are powered by Hellopeter. By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal
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Replies (0)LH
Lyle H
1 reviews | Active since Jan 2020
18 Mar 2026, 06:02
Bad workmanship and bad customer service.
Auto magic assigned Farber Coachworks Somerset West as the repairers to my vehicle after an insurance claim. After a couple of weeks. I was told to collect the car as they were done.... Immediately as I see my car, in plain sight, I can see there's paint flaked off where they 'repaired' the vehicle. So, there was no internal inspection on the repair work... They had not ordered the badge that was on my door either. So the manager promises that when the badge arrives, they will call me to come in and they will repair their shoddy work and put the badge on. That was over a month ago, I've never heard a word back from them, after sending multiple messages which were ignored by Wakita and Paul. I called The manager Paul, who tells me he saw my messages, but figured someone else would reply to me. My badge was never ordered, and they never intended on fixing their sub par repair work. I would attach pics if I could. Be wary of them.
Helpful (0)
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Lyle H
1 reviews | Active since Jan 2020
18 Mar 2026, 06:02
Bad workmanship and bad customer service.
Auto magic assigned Farber Coachworks Somerset West as the repairers to my vehicle after an insurance claim. After a couple of weeks. I was told to collect the car as they were done.... Immediately as I see my car, in plain sight, I can see there's paint flaked off where they 'repaired' the vehicle. So, there was no internal inspection on the repair work... They had not ordered the badge that was on my door either. So the manager promises that when the badge arrives, they will call me to come in and they will repair their shoddy work and put the badge on. That was over a month ago, I've never heard a word back from them, after sending multiple messages which were ignored by Wakita and Paul. I called The manager Paul, who tells me he saw my messages, but figured someone else would reply to me. My badge was never ordered, and they never intended on fixing their sub par repair work. I would attach pics if I could. Be wary of them.
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Replies (0)EN
Elaam N
1 reviews | Active since Jan 2020
16 Mar 2026, 15:15
Farber Coach works Somerset West
My vehicle was involved in a accident on the 7th of February 2026. Farber coach works Somerset. West still can not give me an expected time of completion. This is a brand new Chery Tiggo Pro 4 which I had for 2 months prior to the accident . Each time I asked why there is such a delay I was told they are waiting for parts ,but they can not tell me when or why. They said they were waiting on parts and I called the Chery parts supplier . They claimed the reason was the Chery warehouse was busy with stocktake for 2 weeks . Farber Coachworks could not provide this information. After I spoke to their supplier it was delivered 3 days later . They delayed placing my order . They do not communicate if there is a problem . Do not let your insurance use them. I am still waiting for my car .
Helpful (0)
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Elaam N
1 reviews | Active since Jan 2020
16 Mar 2026, 15:15
Farber Coach works Somerset West
My vehicle was involved in a accident on the 7th of February 2026. Farber coach works Somerset. West still can not give me an expected time of completion. This is a brand new Chery Tiggo Pro 4 which I had for 2 months prior to the accident . Each time I asked why there is such a delay I was told they are waiting for parts ,but they can not tell me when or why. They said they were waiting on parts and I called the Chery parts supplier . They claimed the reason was the Chery warehouse was busy with stocktake for 2 weeks . Farber Coachworks could not provide this information. After I spoke to their supplier it was delivered 3 days later . They delayed placing my order . They do not communicate if there is a problem . Do not let your insurance use them. I am still waiting for my car .
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Replies (0)CA
Charleen A
1 reviews | Active since Jan 2020
16 Mar 2026, 09:08
Excellent and courteous service
Excellent and courteous service. Kept informed and up to date. Ilana is a true star employee. Quality of workmanship is excellent and any small issues are always resolved. Will recommend to others
Helpful (0)
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Charleen A
1 reviews | Active since Jan 2020
16 Mar 2026, 09:08
Excellent and courteous service
Excellent and courteous service. Kept informed and up to date. Ilana is a true star employee. Quality of workmanship is excellent and any small issues are always resolved. Will recommend to others
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Sarah S
1 reviews | Active since Jan 2020
13 Mar 2026, 13:40
*******
If I could do 0 stars I would This is THE WORST place you could take your car. They are *******. My car was sent to Farber by my insurance. They got paid for parts that they never fitted on my vehicle. They were quoted on New parts and fitted second hand parts. The paint was cracking 2 days later. The new parts they had to fit they didn't... serial numbers scratched off parts??? Loose *****s. Parts not aligned, so bad that I had difficulty shifting gears. The manager is a bully, chased me off his premises. Stole my LEDs. First they said it blew. Then they said the vehicle came without it, then they said the towing company stole it. Can't stick to one kie. Absolutely disgusting. IF YOUR VEHICLE GETS SENT HERE, MAKE SURE YOU TAKE SOMEBODY THAT KNOWS CARS.
Helpful (0)
|Replies (0)SS
Sarah S
1 reviews | Active since Jan 2020
13 Mar 2026, 13:40
*******
If I could do 0 stars I would This is THE WORST place you could take your car. They are *******. My car was sent to Farber by my insurance. They got paid for parts that they never fitted on my vehicle. They were quoted on New parts and fitted second hand parts. The paint was cracking 2 days later. The new parts they had to fit they didn't... serial numbers scratched off parts??? Loose *****s. Parts not aligned, so bad that I had difficulty shifting gears. The manager is a bully, chased me off his premises. Stole my LEDs. First they said it blew. Then they said the vehicle came without it, then they said the towing company stole it. Can't stick to one kie. Absolutely disgusting. IF YOUR VEHICLE GETS SENT HERE, MAKE SURE YOU TAKE SOMEBODY THAT KNOWS CARS.
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sheneen B
1 reviews | Active since Jan 2020
17 Feb 2026, 11:21
Outstanding service
I cannot recommend Faber Coachworks enough! After a stressful car accident, they turned a nightmare situation into a seamless, professional experience. he quality of the workmanship is on another level. My car looks absolutely brand new. Thank you Faber Coachworks Montague Gardens. I appreciate the quality service!!!
Helpful (0)
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sheneen B
1 reviews | Active since Jan 2020
17 Feb 2026, 11:21
Outstanding service
I cannot recommend Faber Coachworks enough! After a stressful car accident, they turned a nightmare situation into a seamless, professional experience. he quality of the workmanship is on another level. My car looks absolutely brand new. Thank you Faber Coachworks Montague Gardens. I appreciate the quality service!!!
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