Kelly P

Shocking service - currently 2 months without my vehicle

I am absolutely shocked by the service department at Hyundai Plumstead, and even more disturbed to see that I am not the only customer experiencing this level of service. My Hyundai Creta went in for a routine 60,000km service on 21 November 2025 with NO issues at all. When I collected it the same day, it was returned completely undriveable — warning lights on, steering locked, nothing working. My car came out far worse than it went in. Nearly two months later, I am still without my vehicle!! The service, communication, and lack of urgency from Jacques and the service department have been unacceptable. I have had to chase constantly with little transparency or accountability. I am now being forced to consider trading in and buying a new vehicle, with extremely high financing costs, purely because of Hyundai’s failure — a situation I should never have been put in. After 16 years as a Hyundai customer, this experience has been beyond disappointing and has completely destroyed my trust in Hyundai Plumstead. I would strongly advise others to think twice before using this service department. It’s clearly in shambles.