DO NOT USE HYUNDAI PLUMSTEAD !!!

Take photos / videos of your vehicle's issues before you hand over the keys to these guys!! My right wing mirror was faulty (really just a cosmetic issue that I caused in July this year) which I asked them to look at to know if there is a mechanism they can replace or if the entire wing mirror should be replaced. They had my van for a whole week replacing the water pump (which was a warranty issue with my Hyundai Staria 2022!) and in that entire week they did not notice when they put the wing mirror back together it was FAR, FAR WORSE than when I dropped it with them a week before leaving me with no choice but to replace it!! They are now all throwing their hands up - the principal, Junaid, the manager, Jacques, the foreman, Jaen, including Zinhle at Hyundai Customer Care and saying that because it was broken before it is not their fault that it is now worse and I need to replace it now altogether and I must go to the Ombudsman. Just like that.

Not only did I lose R10,000 in income as I use my Staria for work, and Uber costs, not to mention the stress of having to find another van at short notice, they now also are expecting me to replace the wing mirror which will cost around R17,000!!! I would be R27,000 out of pocket due to this mess!! THEY'RE MAD!!!

DO NOT USE THIS BRANCH!