Hyundai Benoni refusing to provide full service history and denying glass fragments found in my vehicle

I purchased a 2022 Hyundai i20 demo vehicle in June 2024 from Hyundai Benoni after years of planning to buy my first car. I trusted the Hyundai brand and was told the vehicle was accident-free.

Shortly after purchase I experienced braking delays and loud braking noises, which I reported to the dealer. I was told this was normal ABS behaviour and accepted the explanation in good faith.

In January 2025 and again in November 2025, the vehicle failed to start completely and had to be attended to. Each time I was told no fault was found, despite the fact that the car could not start and required assistance.

During one of these interventions, when technicians removed the rear seat, I discovered glass fragments in concealed areas near the tank and behind the rear seat. When I asked the technicians about this, they said they did not know how the glass got there. This was extremely concerning as I have never been in an accident and bought the car as accident-free. I asked them to preserve the glasses as I was still awaiting explanation, no care was taken and I was ignored until they could deny the glasses after I brought in the car.

When I raised this issue with Hyundai Benoni, they refused to engage and later denied that any glass fragments were present, even though their technicians were there when they were discovered.

Because I lost trust, I paid for an independent inspection through View4You, who requested the vehicle’s official service history. When I requested the service history from the dealer, I was not given the official Hyundai service record, only three tax invoices/job cards, which do not reflect all the times the vehicle was attended to or some of the issues I reported.

I have repeatedly asked for the complete official Hyundai digital service history linked to the VIN, but the dealer continues to avoid providing it.

This entire experience has been extremely frustrating. What should have been a proud car ownership journey has turned into a nightmare due to lack of transparency, repeated unexplained failures, and missing service records.

I am requesting:

The full Hyundai digital service history linked to my VIN

A clear explanation regarding the glass fragments found in concealed areas

Proper transparency regarding the repeated non-starting issues

I trusted the Hyundai brand when I purchased this vehicle. At this stage, I am simply asking for honesty and transparency.