Lack of Response, accountability and empathy

I would like to formally raise a concern regarding my vehicle, which was serviced ata the Polokwane dealership on Friday. Unfortunately, by Saturday, the vehicle began leaking, resulting in it having to be towed to the Sandton branch.

Since then, I have made several attempts to contact the Polokwane service department, but my calls have gone unanswered. This lack of response is not only concerning but is also delaying the Sandton branch’s ability to assist me effectively, as they require engagement with the originating dealership.

This situation has caused significant inconvenience, as I am currently without my vehicle and stranded. I kindly request your urgent intervention to facilitate communication between the two branches and to ensure that this matter is resolved promptly.