HYUNDAI SPRINGFIELD - YOU NEED TO IMPROVE ON YOUR SERVICE DELIVERY ALL ROUND

Hyundai Springfield Park

At the end of 2023, I was in the market for a pre-owned Hyundai Staria 2.2D Executive. I viewed a silver unit at Hyundai Springfield Park and made it explicitly clear that I did not want an ex-rental vehicle. I later viewed a white Staria on the same floor and again stressed this requirement. I ultimately purchased the white 2022 model in September 2023 with approximately 46,000 km on the clock.

Initially, the vehicle performed well. However, after adding about 140,000 km (bringing it to around 186,000 km), serious problems began. In December 2024, the vehicle went in for a service, at the time the vehicle performance was good and we had had no issues. The very next day after its service it was leaking oil excessively. After extensive back-and-forth discussions, it was admitted that the oil filter seal on the oil housing had been omitted during the service. No documentation at the Dealership was made of this and the new seal was replaced at no cost ?

At the following service, with no issues reported, the same problem occurred again two days later—oil pouring out. This time, however, I was instructed to repair the oil housing at my own cost. From that point onward, the vehicle has not performed the same.

Since September 2025, the Staria has been jerking intermittently as though it is being throttled. I have now taken the vehicle to Hyundai Springfield Park four times for the same ongoing issue. Each visit produces a different explanation. Today, the engine warning light illuminated, and the diagnostic report indicated a turbo-related fault. A tour guide of mine had already reported early symptoms which relate to notice of turbo failure months earlier, and that voice note is in the dealership’s possession—yet it was dismissed at the time.

For the record, at the last service I requested a coolant flush, radiator flush, and turbo cleaner treatment. Despite this, the vehicle continues to deteriorate, and the dealership’s management repeatedly deflects responsibility. To make matters worse, there is no record on their system of the 31 December 2024 visit, during which the oil housing seal issue was addressed.

The final and most concerning discovery: despite my clear request not to purchase an ex-rental vehicle, the Staria’s previous owner was Avis Car Rental. Furthermore, the service book reflects services performed at Avis’ own facilities—not always at Hyundai-approved agents.

This experience has been extremely disappointing. I am not a satisfied customer, and the level of service received from Hyundai Springfield Park has been consistently poor.

@Hyundai South Africa — I trust this feedback will receive attention. I can be reached at 083 779 6159 or denise@shakatours.com .