Please train your staff better!

So took my car in for a service today at Hyundai Worcester. When I dropped off my car I told the lady that can someone pick me up at 1pm. Then asked the driver also please pick me up at 1pm. When they phoned me at 12pm to say my car is finished, I once again told them that they can come pick me up at 1pm. 12:50 I walked down and as I walked down phoned Hyundai Worcester and told them they can come pick me up now. I stood there for 25 minutes and no one came. I phoned again. and the lady told me that she will make certain the driver leaves immediately. After another 20 minutes I decided I would just start walking as I start work again at 2 pm. I received a phone call asking where I was and I told them. The lady told me I should just wait there and the guy would pick me up where I was. So I stood in the sun for another 15 minutes waiting on the driver. I decided Id rather walk the as I was going to be late for work and I only had 3 blocks still to go. Arrived there and the lady just nonchalantly gave me bill and asked me to pay. Not an apology, not an excuse. Just ignored it like nothing happened. Seriously for a multinational company you cannot even keep to a timetable?