Active since Apr 2017
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38 reviews9 months ago
Telkom selling *****ulent products
My parents got themselves Telkom, Openserve 40mbs line, While i was visiting I saw that their internet kept glitching, like its not connecting. When they tried watching streaming and even on their connected cellphones while on the fiber. I ran a speedtest and it did say 40mb/s but here is the catch, with a 70% packet loss. I phoned Telkom's fiber technical department and told the lady all the details. She said that on the 40mbs line there is a lot of packet loss and I tried to explain further that it is not exceptable. She then just put the phone down in my ear. Phoned a second time and spoke to another lady and soon as i mentioned packet loss she put the phone down in my ear. Phoned a third time and the lady played dumb stating that this is the first that she has ever heard of packet loss. After asking for her manager, she put me on hold and came back later and stated that the manager said that a 70% packet loss is normal and that I should contact Openserve and gave me their number. But I didnt buy this from Openserve, I bought this from Telkom. I asked then for a reference number and she said she couldnt give me one and when I enquired why she told me she has to put in a escalation to the technical department. So asked her todo so and she flat out told me that she will not. When I asked then to speak to her manager, she also told me that the manager is gonna say the same and she will not put me through. What a ******* place Telkom has become, selling products that are subpar. On the advert it (which my parents still have), it says reliable and stable connection. Now for those who dont know, 70 packet loss is not stable. That means 70% of the data isnt coming through, although it shows 40mbs speed. Which in lamens means that due to the loss my parents are actually paying for 12mbs speed if u use time vs speed. And when I asked for her name so I could report this she wouldnt give me this.
0 replies
10 months ago
Trying to scare the man on the street, without contacting them, but threatening them with blacklisting.
Threatening with Trace locators with the credit bureau due toe an unpaid TV license? I dont even know this company? And I havent been watching TV for 10 years. This company obviously doesn't know contract law... I signed no contract with the SABC and unless I get contacted with a summons they can go scrooh themselves. They have no foot to stand on. Just ignore it people. Just look at their rating.
0 replies
12 months ago
Dont buy, it doesn't work and is *******.
This company is *****ulent one, and now I have found out, *******. They charged a monthly package for DSTV via streaming. It worked for about a month. They sell themselves as the best in IPTV, in South Africa but I have only been having trouble from the start. It kept on lagging, they said to upgrade my internet line, I upgraded to a 100mb/s line and now its still not working. And this has been more than a month now. And when you confront them they tell you they are working on it and that the signal problem is from DSTV's side. So I went and did some digging. This company is totally *******. IPTV is *****ing DSTV channels via some routing and reselling it as a streaming product to customers. This is a **** people, this is all *******. And they are the first to let you know you cant get your money back and that there is only a 30 day refund policy. And that you shouldnt get rude with them. Well now Im gonna flag them at the bank so any credit card transactions to this company is stopped before it even happens.
0 replies
12 months ago
Vodacom taking our money but not delivering on Service.
My internet was working fine till the beginning of this month. Home internet LTE. Then suddenly it kept connecting, disconnecting, connecting, and disconnecting. Even the router's light goes red. It works for 5 minutes and then stops. On and off. I've now logged 4 customer service requests in the last month, and even one with the local Vodacom shop. And nothing has been done. Every time they tell me it will be fixed in 248-48 hours, and then when I phone a few days later, it is either not completed or they say they couldn't get hold of me. Even though I told them to only phone me after 2pm in the day. I on the point where I am going to make a formal complaint with the ombudsman and demand a refund. And this happenes every few months. We pay for 50mps line but get nonservice. And if I get one more agent telling me to reset my router, ill scream. Its not the router. Ive had it in 3 routers already and they all do the same thing. Oh and remember the good old days where u could call the technical department yourself, or they put you through to the technical department. It doesnt exist people. Its time to go to the ombudsman and make a complaint People. And ask for your money back. If 10000 of us do this, im sure they will start listening. Lets post to Facebook too.
232 replies
17 months ago
Discovery Health is such a big ****.
So once again Discovery dont pay claims. Even though I am rightfully owed. So I went to the Dentist in October for a filling. That was fine. But I also went and booked my 6 month visit to the Oral Hygenist. (Which Discovery states it pays). But alas came the bill that discovery didn't pay the full amount as I already was at a dentist in the 4 week period and there is no separate code for Oral hygenist and Dentist. Oh and here this... The dentist must before any procedure first call the Risk company to hear if Discovery will cover it. For every procedure.
142 replies
19 months ago
Milking medical aids.
Worcester branch. What a ****. They try and milk your medical aid for all you want. My friend went to get the special 2 for one special at Torga for a multifocal. The price on the website says R4700. When he got the quote the frame was suddenly R3000. Not a Gucci frame, not a Calvin Klein frame. A standard Torga Optical frame that is usually included in the price. Now the quote is more R8000, for a no-name brand. Even though on the website its included in the R4700. And the funny thing is. I have a multifocal from a much more expensive optometrist price and the total, wait for it. R1900 frame included. Phone Torga Customer care 45 minutes ago and they said they would sort it out. Guess what. They haven't called me back.
0 replies
22 months ago
Internal documentation and client documentation does not add up. This is *****.
Once again, Discovery doesnt want to pay for PMB's Here follow the list. 1) Went to the Dentist for a filling and Discovery didn't pay. I am on Keycare Plus and I know I am allowed 4 fillings a year. The code was declined by discover, after phoning my dentist and then a manager Penny at Discovery I was told that they don't pay for a filling on the same tooth in a 9 month period. I never knew that? Its not on any of their documentation. It just says rules can apply but this is a new one. Penny told me that the Dentist should have contacted Discovery first to find out if they were allowed to work on my tooth? No I might be slow but if Im sitting in a Dentist chair and half my tooth is gone, should the Dentist contact the Discovery customer care (Which took me 20 minutes to get to a consultant and get approval first? In the 15 minutes I was at the Dentist office? Should they have sent me home with the broken tooth and was I supposed to suffer through the next months until the 9 month period is over? I asked the lady why Discovery doesn't tell their clients about these "rules" and she said that the Dentist have them and they should tell us. I asked the lady but please can I have a copy of that list so that I can have it for future reference. Her answer was that their is no document for clients as the amount of procedures is too vast. I asked her then if the procedures are so vast how are the Dentists then supposed to know? She then told me that they have a 3 page internal document. And I am like, I can read through 3 pages madam, and I believe so can my Dentist. I was told I would get a copy. I am still waiting for the email. I phoned my dentist and they told me that they also know there are rules but they also don't have a set list from discovery, and that if they knew should they then tell the client that he has to leave and only come back when the 9 month period is over? Break the Hypocratic oath and not help a patient by showing them away. I mean the poor dentist must have an archive of knowledge on when and where tooth 14 has been worked on in the past year. I mean out of the 32 teeth in every patients mouth they should keep meticulous records and timeframes. They should know whats going on with tooth 14 before I visit them right? 2) According to Discovery's PMB list my antidepressants are covered on chronic for Bipolar disorder. So I first went to my doctor last year and he app****. It was denied stating that a Psychiatrist must do the application. I went to my Psychiatrist and he filled in all the needed documentation, he even sent a letter of recommendation why. I received a email from discovery that my application was denied because an anti depressant must be prescribed with a Mood stabaliser to be put on chronic. (Once again, nowhere on Discovery documentation is this mentioned). So I asked my Psychiatrist that can he please do an application again and put the mood stabliser on that he has prescribed me. I mean Im following their rules right? I got an email back from Discovery that states they denied it again as that mood stabilizer is not listed under their PMB's. And I told the lady but Im not asking for the mood stabilizer to be put on my chronic medication, he just put it their as that is what they asked for , (a mood stabilizer). I just want them to pay for the antidepressants. I was then told, but that is not really a mood stabilizer its an anticonvulsant and I should go back to my Psychiatrist to get a script for another mood stabilizer (which I have tried all and they didn't work.) So now I am supposed to ask my Psychiatrist to put ask for a different mood stabilizer (Lamotragine she mentioned). But I know it wont work and have tried it. So they expect me to commit ***** to be able to get my medication on chronic. 3) I was told by my doctor that if I were to have minor procedures that I first have to come in for a consultation and then he will give me code that I must personally phone Discovery for approval. I was like but Ive been treated for this previously and according to Discovery, he is my primary doctor so he doesn't need pre approval. I was once again told by the lady that their is a internal list of codes that Discovery has that are approved. I am like well then the doctors should also have it? And shouldn't I then also get it? No people we pay our medical aid every month, their documentation states we are covered but only when they feel like it. We all should be psychic. Maybe the NHI is a good plan. Then discovery and the like will close their doors and we all get free healthcare for everyone.
222 replies
50 months ago
Please train your staff better!
So took my car in for a service today at Hyundai Worcester. When I dropped off my car I told the lady that can someone pick me up at 1pm. Then asked the driver also please pick me up at 1pm. When they phoned me at 12pm to say my car is finished, I once again told them that they can come pick me up at 1pm. 12:50 I walked down and as I walked down phoned Hyundai Worcester and told them they can come pick me up now. I stood there for 25 minutes and no one came. I phoned again. and the lady told me that she will make certain the driver leaves immediately. After another 20 minutes I decided I would just start walking as I start work again at 2 pm. I received a phone call asking where I was and I told them. The lady told me I should just wait there and the guy would pick me up where I was. So I stood in the sun for another 15 minutes waiting on the driver. I decided Id rather walk the as I was going to be late for work and I only had 3 blocks still to go. Arrived there and the lady just nonchalantly gave me bill and asked me to pay. Not an apology, not an excuse. Just ignored it like nothing happened. Seriously for a multinational company you cannot even keep to a timetable?
0 replies
50 months ago
Telkom not complying with the Consumer Protection Act
So I have been trying to upgrade my account now for the past month since I have not been able to via the store, the website, the 10213 or the email. It shows stock for the Samsung note 10 lite but when u apply the agents phone you to tell you there is no stock and I should wait until there is stock again. Yet the special is run for TODAY. How do you run a special for only today and then have no stock for TODAY? One agent even put the phone down in my ear when I told him this. The second one told me his manager will phone me to make a plan and sort this out... I am still waiting.
0 replies
51 months ago
Vodacom ads services without peoples knowledge. Thats called fraud.
So noticed over December that my invoice for December was more than the R399 that I signed up for. I contacted Vodacom customer care helpline and they stated that It is added services to my account. Which I asked what 1) What services could be added on without my written or verbal consent. 2) What services were added? (Bollywood, and fitness) Me a afrikaans white male found that strange. 3) Asked how the services was added to which I was told that I can add it from my phone and I replied It is an internet router so it has no capabilities to add services as it is standalone without an interface. 4) Also there was added contract insurance which I never signed up for that was going off on a monthly basis (Vodacom is making sure people don't default on their accounts it seems.) 5) Asked to speak to a manager which then phoned me back spouting the same nonsense of me adding services via my cell phone (which is Telkom btw). After I explained to her that 1) A router cannot add any services, 2) I am on a data top up plan thus meaning my bill can never go over the R399 I signed up for unless I Top up the account the lady agreed and "took the services" off and asked for a reimbur*****t for the money already taken off my account. Was said I would be contacted. The next month I see a whole R400 worth of "services" is added and was also deducted from my bank account. I have sent 4 emails to customer care with no response.
212 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (2.6315789473684212%)
3 Star
0 (0%)
2 Star
5 (13.157894736842104%)
1 Star
32 (84.21052631578948%)